Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
Generic

Patrice LeNard

Urbana,IL

Summary

Experienced administrative professional with a background in executive support, customer service, records management, scheduling, and office operations across healthcare, nonprofit, sales, and military environments. Known for exceptional organization, professionalism, confidentiality, and the ability to manage multiple priorities while providing outstanding service to clients, community members, and internal stakeholders. Committed to supporting efficient public services and building positive relationships with diverse populations.

Overview

2027
2027
years of professional experience

Work History

Executive Assistant / Ministry Liaison

Campion, Barrow & Associates
01.2022 - Current
  • Provide comprehensive administrative support in a fast-paced office.
  • Coordinate schedules, meetings, interviews, and assessments across multiple time zones.
  • Prepare, proofread, and organize confidential reports and correspondence.
  • Maintain accurate electronic records and provide exceptional customer service.
  • Research community resources and coordinate referrals while collaborating with internal staff.
  • Developed and maintained filing systems, improving document retrieval efficiency for the organization.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.

Sales Account Manager

Collegiate Marketing
01.2019 - 01.2022
  • Managed client accounts and developed long-term business relationships.
  • Prepared proposals, contracts, and presentations.
  • Traveled to colleges and universities to meet with clients and strengthen partnerships.
  • Maintained CRM records and coordinated with internal teams.

Business Assistant

Heartland Dental
01.2016 - 01.2019
  • Served as primary point of contact for patients and visitors.
  • Scheduled appointments, maintained records, processed payments, and verified insurance.
  • Coordinated daily office activities and resolved customer concerns.

Business Service Representative

Carle Hospital
01.2015 - 01.2016
  • Provided patient registration and administrative support.
  • Maintained confidential records and verified insurance information.
  • Delivered professional customer service in a fast-paced healthcare setting.

Service Desk Associate

Kmart
2012 - 2014
  • Handled customer service, returns, exchanges, payments, and cash reconciliation.
  • Answered phones and coordinated with multiple departments.
  • Earlier Experience
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted in troubleshooting hardware and software problems for end-users.
  • Maintained accurate records of service requests and resolutions in ticketing system.
  • Collaborated with team members to enhance knowledge-sharing and improve support processes.
  • Adapted quickly to new systems, ensuring seamless operations during transitions.
  • Conducted routine maintenance on IT equipment to ensure optimal performance.

88M Motor Transport Operator

Illinois Army National Guard
01.2008 - 01.2014
  • Safely transported personnel and equipment.
  • Maintained vehicle records, inspections, and logistics documentation.
  • Completed six-year enlistment and received an Honorable Discharge.

Education

Associate of Applied Science - Criminal Justice

Rend Lake College
2014

Bachelor of Science - Psychology

Walden University
2014

Skills

  • Administrative Support
  • Customer Service
  • Calendar & Meeting Coordination
  • Document Preparation & Proofreading
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Data Entry
  • Project Coordination
  • Problem Solving
  • Confidential Records
  • Time Management
  • Time management
  • Customer and client relations
  • Documentation and recordkeeping
  • Professional communication

Cover Letter

Dear Hiring Committee,

I am excited to apply for the Administrative Assistant position with the City of Champaign Public Works Department. My background includes executive administrative support, healthcare administration, customer service, records management, scheduling, and community leadership. Throughout my career I have built a reputation for professionalism, organization, and the ability to manage competing priorities while providing exceptional service.

In my current role with Campion, Barrow & Associates, I coordinate schedules, prepare confidential documentation, maintain accurate records, communicate with diverse stakeholders, and support daily operations in a fast-paced environment. Previous positions in healthcare, sales, and retail strengthened my communication, financial, and customer service skills, while my service in the Illinois Army National Guard reinforced accountability, teamwork, and dedication to public service.

I would welcome the opportunity to contribute these skills to the City of Champaign and help support the essential work of the Public Works Department. Thank you for your time and consideration.

Sincerely,

Patrice LeNard

Timeline

Executive Assistant / Ministry Liaison

Campion, Barrow & Associates
01.2022 - Current

Sales Account Manager

Collegiate Marketing
01.2019 - 01.2022

Business Assistant

Heartland Dental
01.2016 - 01.2019

Business Service Representative

Carle Hospital
01.2015 - 01.2016

88M Motor Transport Operator

Illinois Army National Guard
01.2008 - 01.2014

Service Desk Associate

Kmart
2012 - 2014

Associate of Applied Science - Criminal Justice

Rend Lake College

Bachelor of Science - Psychology

Walden University
Patrice LeNard