Patrice McCollum
Louisville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Front End Associate
The Kroger Co.
06.2010 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Welcomed customers and helped determine their needs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Customer Loyalty Specialist
Zappos, LLC
05.2021 - 01.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Adhered to appropriate legal scripting when required.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Warehouse Associate
Amazon
10.2018 - 04.2021
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
Associate of Applied Science - Business
Eastern Gateway Community College
Steubenville, OH03.2020
Skills
- Time Management Skills
- Complex Problem-Solving
- Coaching and Mentoring
- Issue Resolution
- Team Contribution
- Customer Relations
Timeline
Customer Loyalty Specialist
Zappos, LLC
05.2021 - 01.2023
Warehouse Associate
Amazon
10.2018 - 04.2021
Front End Associate
The Kroger Co.
06.2010 - Current
Associate of Applied Science - Business
Eastern Gateway Community College
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