Patrice Mercado
Riverside,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Courteous with Strong Service Mindset. Upbeat and Positive Personality. Understanding Customer Needs. Calm and Professional Under Pressure. Interpretation and Translation Services.
Overview
4
4
years of professional experience
Work History
Sales and Marketing Representative/Front Desk Receptionist
UFC Gym
Corona, CA
12.2022 - Current
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Followed through with leads to close sales over phone, in office and during external consumer engagements
- Built local sales and marketing plan for each targeted district within defined territory
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
Digital Check Corporation
12.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff.
Data Entry Clerk
Digital Check Corporation
07.2021 - 12.2021
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Produced monthly reports using advanced Excel spreadsheet functions
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
Sales Associate
Kicks Factory
11.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Solved customer challenges by offering relevant products and services
- Developed, marketed and sold full range of products and support services.
Education
High School Diploma -
La Sierra High School
Riverside, CA05.2020
Skills
- Sales and Marketing Representative
- Customer Service Representative
- Data Entry Clerk
- Sales Associate
- Negotiation Techniques
- Target Market Identification
Languages
Spanish
Professional Working
Timeline
Sales and Marketing Representative/Front Desk Receptionist
UFC Gym
12.2022 - Current
Customer Service Representative
Digital Check Corporation
12.2021 - 12.2022
Data Entry Clerk
Digital Check Corporation
07.2021 - 12.2021
Sales Associate
Kicks Factory
11.2020 - 07.2021
High School Diploma -
La Sierra High School