Patrice Montgomery
Ralston,NE
Summary
Dynamic senior technology leader with a proven track record in driving enterprise-scale rollouts and platform ownership across FinTech, HealthTech, and SaaS sectors. Expertise in orchestrating high-risk, high-impact projects through exceptional cross-functional coordination, executive-level communication, and disciplined execution. Skilled at aligning infrastructure, compliance, and cybersecurity initiatives with strategic business objectives to achieve secure and scalable outcomes. Thrives in environments that prioritize visibility, accountability, and momentum while effectively navigating complexity to deliver sustainable results.
Overview
12
12
years of professional experience
Work History
Sr. IT Project Manager (Functioning as Program & Product Manager)
Interpublic Group
02.2022 - 05.2025
- Company Overview: Present Global marketing and advertising holding company supporting 145+ subsidiaries worldwide.
- Directed dual-track program execution for worldwide ITSM and internal automation projects.
- Global BMC Helix Rollout
- Delivered a global ITSM platform across 145 subsidiaries, consolidating 20+ legacy tools and driving unified change management across infrastructure, process, and user experience, improving service delivery for 70,000+ users.
- Enhanced operational efficiency by coordinating platform architecture with CISO, Risk, and Legal teams.
- Streamlined onboarding processes, achieving a 15% reduction in time with a user-focused portal.
- Accelerated adoption across business units by developing reusable onboarding playbooks, training assets, and configuration templates.
- Facilitated seamless transitions and increased engagement by integrating OCM practices into rollout strategy.
- Turned ambiguity into action by translating complex stakeholder needs into technical workflows, product configurations, and delivery plans.
- Internal Tools & Development Portfolio
IT Project Manager
Orion
09.2021 - 02.2022
- Company Overview: Financial technology company offering wealth management solutions.
- Delivered enterprise-scale data lake enhancements on time and within scope, improving data availability and reporting performance across multiple business unit.
- Increased product usability and stakeholder satisfaction by translating complex client needs into clear, actionable development plans that aligned with evolving platform strategy.
- Accelerated delivery speed and reduced rework by establishing backlog prioritization systems, sprint cadences, and structured checkpoints across distributed teams.
- Improved roadmap execution and cross-team alignment through transparent communication, proactive dependency management, and clear milestone tracking.
- Mitigated risk across multiple Agile teams by identifying blockers early and implementing team-driven solutions that preserved velocity and quality.
Scrum Master
First National Bank of Omaha (FNBO)
09.2020 - 09.2021
- Company Overview: Regional banking institution serving individuals and businesses.
- Accelerated delivery of Snowflake migration by launching and coaching a net-new Scrum team, improving sprint readiness and delivery consistency within the first two cycles.
- Increased team engagement and velocity by gamifying Agile ceremonies and branding the team as the “Data Avengers,” leading to higher sprint completion rates and reduced carryover.
- Improved sprint predictability by 30% through targeted use of Agile metrics, backlog refinement, and coaching around estimation and flow efficiency.
- Enabled stronger enterprise-wide Agile practices as part of a high-maturity transformation team, standardizing ceremony formats and backlog grooming techniques across multiple product areas.
- Elevated stakeholder confidence and delivery transparency by establishing reliable sprint cadences and actionable reporting tied to key delivery milestones.
Technical Project Manager
Gallup
09.2019 - 09.2020
- Company Overview: Analytical and advisory company.
- Managed cross-functional teams to deliver innovative solutions for the Gallup Employee Engagement Survey Engine, resulting in a more efficient and user-friendly experience for our clients.
- Delivered key enhancements to Gallup’s Employee Engagement Survey Engine, improving client experience, streamlining data access, and reducing time-to-insight for HR stakeholders.
- Increased delivery speed and solution quality by driving Agile transformation and facilitating collaboration across engineering, product, and design teams.
- Earned Rising Star and All-Star recognition within 5 months, awarded for standout leadership, innovation, and immediate impact on strategic delivery goals.
- Improved team velocity by 25% through focused backlog refinement, sprint cadence optimization, and stakeholder alignment efforts.
IT Project Manager
Interpublic Group
01.2017 - 09.2019
- Company Overview: Present Global marketing and advertising holding company supporting 145+ subsidiaries worldwide.
- Product Manager (while titled IT Project Manager) for a custom-built IT Asset Management (ITAM) hub designed to centralize asset lifecycle tracking and improve infrastructure security.
- Launched a custom ITAM platform managing 80K+ assets, centralizing lifecycle tracking and embedding encryption, vulnerability, and third-party risk controls into daily operations.
- Delivered end-to-end product lifecycle from roadmap to release, ensuring alignment with MIT-10 compliance, internal audit protocols, and InfoSec policy enforcement.
- Reduced audit prep time by 40% and increased compliance reporting accuracy by 30% through automated dashboards and executive-facing insights.
- Enabled secure post-M&A integration by onboarding acquired subsidiaries onto the platform, achieving encryption and IT control alignment across varied infrastructures.
- Embedded policy enforcement directly into asset workflows, partnering with Risk, InfoSec, and Engineering teams to integrate exception management and admin rights tracking.
- Elevated delivery performance by coaching PMs and implementing governance frameworks that improved program consistency and executive transparency.
Global Client Service Process Analyst
07.2015 - 01.2017
- Created and formalized a new global support role by identifying gaps in SAP Tier 2 user experience, driving strategic improvements in user engagement, triage, and adoption.
- Implemented a machine learning chatbot (Miracle Software) supporting 50,000+ global users, reducing support ticket volume and improving first-touch resolution.
- Led post–go-live optimization efforts, including Solution Manager configuration, incident trend analysis, and continuous iteration of triage workflows to streamline support operation.
- Improved SAP data integrity and reporting by auditing and standardizing global tier 2 support data, enabling accurate escalation metrics and enhanced visibility for leadership.
- Elevated end user satisfaction through user journey mapping, performance metric tracking, and the deployment of self-service enhancements.
- Delivered actionable adoption insights to product and support teams, informing roadmap priorities and reducing resolution time across regions.
SAP Implementation Specialist
Shred-It
08.2013 - 07.2015
- Company Overview: Document destruction and information security company.
- Delivered smooth SAP go-lives across North America by managing onsite support, resolving incidents in real time, and minimizing operational disruptions.
- Increased user adoption and reduced post-launch support volume by delivering targeted training to end users and frontline teams.
- Improved communication and issue resolution speed by translating branch user needs into actionable feedback for SAP project teams.
- Strengthened deployment outcomes by aligning functional training with business processes, resulting in faster time-to-productivity across locations.
Skills
- ServiceNow CMDB
- BMC Helix ITSM
- SmartSheets, Jira, Confluence, MS Project
- Active Directory & IAM
- Network Segmentation & Asset Onboarding
- Vulnerability & Compliance Tools
- ITAM/Asset Management
- ERP SAP
Core Competencies
- Infrastructure Program Leadership
- Cybersecurity Risk Management
- Executive Communication
- Enterprise IT Transformation
- Agile & Risk-Sensitive Delivery
- Stakeholder Influence & Accountability
- Organizational Change Management
- User Adoption
- Strategic Planning & Roadmap Execution
- Platform Governance Alignment
Timeline
Sr. IT Project Manager (Functioning as Program & Product Manager)
Interpublic Group
02.2022 - 05.2025
IT Project Manager
Orion
09.2021 - 02.2022
Scrum Master
First National Bank of Omaha (FNBO)
09.2020 - 09.2021
Technical Project Manager
Gallup
09.2019 - 09.2020
IT Project Manager
Interpublic Group
01.2017 - 09.2019
Global Client Service Process Analyst
07.2015 - 01.2017
SAP Implementation Specialist
Shred-It
08.2013 - 07.2015