Summary

Overview

Work History

Education

Skills

Certification

Timeline

PATRICE PATTERSON

Rochester,NY

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

5

5

years of professional experience

1

1

Certification

Work History

Retail Sales Associate

Macy's

12.2022 - Current

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as reorganizing products.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Prioritized helping customers over completing other routine tasks in store.
Used in-store system to locate inventory and place special orders for customers.
Engaged in friendly conversation with customer to better uncover individual needs.
Developed professional relationships with customers to increase loyalty, retention and rapport.

Cashier

Palmer's

05.2022 - 08.2022

Gave customers directions where to pick up their orders, etc
Made sure my service area is clean for future customers (Fish and Meat Market).
Performed cash, card and check transactions to complete customer purchases.

Retail Associate

CVS

11.2021 - 01.2022

Checking customers out at the register, while also attending to customers' issues at self checkout
Stocking shelves in a timely manner, while also being a cashier when needed
Answering customers' questions about products and directing them to the specific aisle.
Maintained clean sales floor and straightened and faced merchandise.

COVID-19 Contact Tracer

PCG Staffing Solutions

01.2021 - 06.2021

Collaborated with NY State Department of Health and County Health Departments to contain the spread of Covid-19 in a virtual environment
Interviewed Covid-19 contacts and cases, updated medical charts and issued mandatory quarantine orders using DiMagi Commcare's enhanced CRM system
Adapted to constant changes in systems and schedules
Exceeded performance standards
Communicated with contact tracers and supervisors using Microsoft Teams regarding contact/case management issues.
Performed record keeping by logging client information within secure contact-tracing software.

Retail Associate

Joann

05.2020 - 07.2020

Stocking products for specific aisles
Following COVID-19 guidelines by keeping equipment (registers,carts,counters, etc,.) clean and safe
Checking out customers in a timely manner
Creating and providing pickup orders for customers.

Seasonal Associate

Amazon

09.2019 - 02.2020

Stocking packages in their appropriate spot in a more than timely manner
Picking canvas bags and oversized items for delivery
Transitioning to different aisles when they become overstocked.

LG Customer Service Representative

Concentrix

05.2018 - 07.2018

Resolved issues with customers’ LG appliances
Used soft skills to collect vital information regarding their returns, refunds, and replacements
Operated various systems to locate specific models and missing parts.

Education

No Degree - Chemistry

SUNY Potsdam, Potsdam, NY

High School Diploma -

World of Inquiry

06.2016

GPA: 3.15

Skills

Cash Register Operation
Store Opening and Closing
Customer Assistance

Self-Checkout Assistance
Flexible and Adaptable
Written Communication

Certification

John Hopkins' Covid-19 Contact Tracing Training - Completed January 6th, 2021

Timeline

Retail Sales Associate - Macy's

12.2022 - Current

Cashier - Palmer's

05.2022 - 08.2022

Retail Associate - CVS

11.2021 - 01.2022

COVID-19 Contact Tracer - PCG Staffing Solutions

01.2021 - 06.2021

Retail Associate - Joann

05.2020 - 07.2020

Seasonal Associate - Amazon

09.2019 - 02.2020

LG Customer Service Representative - Concentrix

05.2018 - 07.2018

SUNY Potsdam - No Degree, Chemistry

World of Inquiry - High School Diploma,