Patrice Payne
Lakeland,TN
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
16
16
years of professional experience
Work History
Lead Teller/Loan Officer
Memphis City Employees Credit Union
Memphis, TN
09.2018 - 07.2024
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Assisted customers with opening new accounts or closing existing ones as needed.
- Conducted regular audits of operational processes to identify areas for improvement.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Handled complex transactions and provided backup support to other tellers as needed.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Kept teller window areas clean, organized, and fully stocked.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Reduced errors by double checking transactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Negotiated terms and conditions of loan contracts.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Sales Associate
Pandora Jewelry
Memphis, TN
09.2015 - 03.2020
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Head Teller
First Tennessee Bank
Memphis, TN
06.2008 - 04.2018
- Ensured proper handling of cash drawer limits according to bank policy.
- Balanced daily transactions to ensure accuracy of account information.
- Worked closely with branch managers on marketing initiatives designed to increase sales volume.
- Verified cash withdrawals and deposits.
- Identified customer needs and provided appropriate banking services.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Kept teller window areas clean, organized, and fully stocked.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
Education
High School Diploma -
Cordova High School
Cordova, TN05-2004
Southwest Tennessee Community College
Memphis, TNSkills
- 10-Key Data Entry
- Windows 95-2003 NT
- XP
- XP Professional
- @ your service software
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
Timeline
Lead Teller/Loan Officer
Memphis City Employees Credit Union
09.2018 - 07.2024
Sales Associate
Pandora Jewelry
09.2015 - 03.2020
Head Teller
First Tennessee Bank
06.2008 - 04.2018
High School Diploma -
Cordova High School
Southwest Tennessee Community College
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