Tolvi Jackson
Durham,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Loan Operations Officer II
First Citizens Bank
Raleigh, NC
05.2019 - Current
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Daily entering and processing customer's confidential Data
- Responsible for scanning and processing loans
Data Entry Specialist
Robert Half
Durham, NC
04.2018 - 05.2019
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Obtained scanned records and uploaded into database.
- Sent completed entries to Board of Elections for evaluation and final approval.
General Manager
Extended Stay Hotels
Durham, NC
10.2013 - 03.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Accounting and daily deposits
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Customer Service Manager
Convergys
Greenville, NC
09.2000 - 02.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC05.2015
High School Diploma -
Roanoke High School
Robersonville, NC06.1997
Skills
- Loan Officer Training
- Data Entry
- Final Reviews
- Team Meetings
- 10-Key Data Entry
- 10-Key Typing
- Active Listening and Learning
- Project Requirements
- Office Operations
- Loan File Review
Timeline
Loan Operations Officer II
First Citizens Bank
05.2019 - Current
Data Entry Specialist
Robert Half
04.2018 - 05.2019
General Manager
Extended Stay Hotels
10.2013 - 03.2018
Customer Service Manager
Convergys
09.2000 - 02.2011
Bachelor of Science - Psychology
North Carolina Central University
High School Diploma -
Roanoke High School
Similar Profiles
Daniel TurczynowskyDaniel Turczynowsky
Operations Service Supervisor at First Citizens BankOperations Service Supervisor at First Citizens Bank
John David VogelJohn David Vogel
Assistant Vice President – Treasury Middle Office at First Citizens BankAssistant Vice President – Treasury Middle Office at First Citizens Bank
Danielle ClementDanielle Clement
Operations and Service Supervisor at First Citizens BankOperations and Service Supervisor at First Citizens Bank
Eileen GibbonsEileen Gibbons
Customer Engagement Center Specialist at First Citizens BankCustomer Engagement Center Specialist at First Citizens Bank
Brenda SanchezBrenda Sanchez
Owner/ Esthetician at Willow & Sage AestheticsOwner/ Esthetician at Willow & Sage Aesthetics