Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Patrice Rambert

Fort Mill,SC

Summary

Dedicated Customer Service Specialist with a fun personality providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

IQor Global Services
Charlotte, NC
05.2018 - 09.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.

Onstar Representative

Convergys
Charlotte, NC
07.2016 - 10.2018
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Offered support to customers by providing accurate information on routes and directions

Mortgage Consultant

Irongate Home Finance (contract position)
Charlotte, NC
07.2015 - 08.2015
  • Monitored progress throughout the entire loan process while keeping clients informed at all times.
  • Informed customers of application deadlines, approvals and denials.
  • Identified and assessed customers’ needs to achieve satisfaction

Customer Relationship Manager

Bank of America
Charlotte, NC
10.2010 - 11.2012
  • Processed and approved modifications to project plans.
  • Aided Bank of America mortgage customers by offering guidance on foreclosure alternatives such as modifications, HARP, Deed in lieu and short sales through inbound/outbound calls at a call center.
  • Handled the application process for assistance by carefully reviewing necessary documentation for underwriting review and establishing clear expectations for the review process.

Loan Servicing Specialist

Wells Fargo Home Mortgage
Fort Mill, SC
08.2008 - 06.2010
  • Reviewed loan documents to ensure accuracy and compliance with regulatory guidelines.
  • Verified customer data, such as income and credit histories, to determine eligibility for loans.
  • Conducted research on past-due accounts to identify delinquency factors and initiated collection efforts.
  • Processed loan payments and maintained accurate records of all transactions.

Education

High School Diploma -

Chester High School
Chester, SC
05-2006

Skills

  • Prioritization
  • Professional telephone demeanor
  • Call Center Operations
  • Data Entry
  • Product Knowledge
  • Inbound and Outbound Calling
  • Microsoft Outlook
  • communication

Accomplishments

  • Awarded Top Performer in April 2013 for achieving highest overall associate performance rating.
  • Awarded Top Performer in March 2013 for achieving highest quality monitoring scores
  • Best customer service call monitoring performance

Affiliations

  • Reading
  • Adaptable
  • Festive
  • Enjoys word search puzzles

Timeline

Customer Service Representative

IQor Global Services
05.2018 - 09.2022

Onstar Representative

Convergys
07.2016 - 10.2018

Mortgage Consultant

Irongate Home Finance (contract position)
07.2015 - 08.2015

Customer Relationship Manager

Bank of America
10.2010 - 11.2012

Loan Servicing Specialist

Wells Fargo Home Mortgage
08.2008 - 06.2010

High School Diploma -

Chester High School
Patrice Rambert