Patrice Reddick
Tallahassee,FL
Summary
Dynamic Team Lead with proven leadership and strategic planning skills. Expertise in delivering high-quality products within tight deadlines. Skilled in monitoring, training, and motivating teams to enhance performance and achieve ambitious goals. Track record of developing cohesive teams through proactive training and effective issue resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cigna
Jacksonville, FL
06.2024 - Current
- Handled inbound calls, emails, and online inquiries regarding healthcare claims and billing issues.
- Investigated and resolved denied claims and delayed authorizations through internal escalation procedures.
- Verified member benefits, plan details, and provider network status using internal systems.
Fraud Prevention Specialist
Citi Bank
Jacksonville, FL
07.2022 - 05.2024
- Investigate potential fraud cases involving check fraud, identity theft, account takeovers, wire transfers, and electronic payment fraud.
- Contact customers to verify activity and take appropriate action on compromised accounts, including freezing accounts or blocking transactions.
- Collaborate with internal departments such as Risk, Compliance, and Customer Service to resolve fraud cases efficiently.
Brown Bear Learning Academy
Jacksonville , FL
08.2021 - 06.2022
- Oversaw center operations and ensured licensing compliance under Director's guidance.
- Provided classroom support or leadership to maintain continuity of care.
- Communicated professionally with parents, addressing questions and updates on child progress.
Group Home Manager
Celebration Group Homes
Quincy , FL
07.2020 - 03.2021
- Oversee, educate, and coordinate direct support professionals (DSPs) and staff to ensure exceptional care and compliance with individual service plans (ISPs).
- Ensure compliance with state licensing regulations, Medicaid waiver requirements, and agency policies related to developmental disability services.
- Provide crisis intervention, problem-solving, and support to both residents and staff during emergencies or behavioral incidents.
ESE Paraprofessional
Leon County Schools
Tallahassee, FL
08.2019 - 06.2020
- Implemented IEP accommodations and modifications, utilizing assistive technology and behavior intervention strategies.
- Assisted in data collection and documentation of student progress for IEP reviews.
- Participated in professional development and training sessions focused on ESE compliance and support.
CIU Technician
Department of Children and Family Services
Tallahassee, FL
06.2018 - 07.2019
- Maintained comprehensive and confidential documentation of incidents per agency policies.
- Collaborated with DCF staff, law enforcement, and healthcare providers to gather information.
- Clarified details through effective communication with stakeholders as necessary.
Paraprofessional /Head Cheerleading Coach
Leon County Schools
Tallahassee, FL
08.2015 - 05.2018
- Assist classroom teachers in implementing lesson plans, and reinforcing instruction.
- Monitor and manage student behavior, promoting a positive and respectful learning environment.
- Support students with special needs, as directed by teachers or IEP teams.
- Plan, organize, and supervise all aspects of the cheerleading program, including practices, performances, competitions, and events.
- Coordinate with athletic directors, school administration, and other coaches to support school events.
Education
Associate of Arts - Elementary Education
Tallahassee Community College
Tallahassee, FLSkills
- Classroom management
- Lesson planning
- IEP implementation
- Student assessment
- Child development
- Effective communication
- Empathy and patience
- Problem solving
Certification
- Certified Paraprofessional
References
References available upon request.
Timeline
Customer Service Representative
Cigna
06.2024 - Current
Fraud Prevention Specialist
Citi Bank
07.2022 - 05.2024
Brown Bear Learning Academy
08.2021 - 06.2022
Group Home Manager
Celebration Group Homes
07.2020 - 03.2021
ESE Paraprofessional
Leon County Schools
08.2019 - 06.2020
CIU Technician
Department of Children and Family Services
06.2018 - 07.2019
Paraprofessional /Head Cheerleading Coach
Leon County Schools
08.2015 - 05.2018
Associate of Arts - Elementary Education
Tallahassee Community College