Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Skilled in working under pressure and adapting to new situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
FFL - Family First Life, Remote
Monticello , NY
01.2020 - Current
Leveraged knowledge of company insurance products to recommend type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Utilized targeted email campaigns, and cold calling to increase revenue by %80
Obtained underwriting approval by completing application for coverage.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Contacted customers to return routine and general calls promptly.
Educated customers on company systems, form completion and access to services.