The ability to implement problem solving techniques in a fast paced environment while maintaining accuracy for work standards. Also, contributing to leadership in cases to help provide successful outcomes to colleagues and team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Goosehead Insurance Agency
12.2023 - Current
Offer internal/external customers first rate service to maximize satisfaction and business success
Conduct policy reviews and assist in modifications or updates
Identify client needs and offer customized insurance advice by explaining different policies and products
Deliver risk management strategies that fit clients risk profiles
Monitor insurance industry changes and adjust policies accordingly
Assess policy coverages for submitted claims and confirm coverage to determine liability
Customer Care/Chat Specialist
Telus International
09.2018 - 11.2023
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Reinforced quality control standards and followed procedures for customer interactions.
Handled customer inquiries and suggestions courteously and professionally.
Updated account information to maintain customer needs.
Residential House Manager
Chrysalis
10.2017 - 05.2019
Managed all intake and discharge paperwork and procedures with residents.
Oversaw budget to manage expenditure and control costs.
Supervised daily operations of residential programs to ensure compliance with organizational standards.
Administering medication and storing them safely while organizing and collecting prescriptions