Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kasey Brock

Dallas

Summary

The ability to implement problem solving techniques in a fast paced environment while maintaining accuracy for work standards. Also, contributing to leadership in cases to help provide successful outcomes to colleagues and team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Goosehead Insurance Agency
12.2023 - Current
  • Offer internal/external customers first rate service to maximize satisfaction and business success
  • Conduct policy reviews and assist in modifications or updates
  • Identify client needs and offer customized insurance advice by explaining different policies and products
  • Deliver risk management strategies that fit clients risk profiles
  • Monitor insurance industry changes and adjust policies accordingly
  • Assess policy coverages for submitted claims and confirm coverage to determine liability

Customer Care/Chat Specialist

Telus International
09.2018 - 11.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Reinforced quality control standards and followed procedures for customer interactions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer needs.

Residential House Manager

Chrysalis
10.2017 - 05.2019
  • Managed all intake and discharge paperwork and procedures with residents.
  • Oversaw budget to manage expenditure and control costs.
  • Supervised daily operations of residential programs to ensure compliance with organizational standards.
  • Administering medication and storing them safely while organizing and collecting prescriptions

Education

Bachelor of Science - Criminal Justice

Purdue University Global
West Lafayette, IN

High School Diploma -

Canyon Springs
Las Vegas, NV
06.2013

Skills

  • Customer Service
  • Issue and Complaint Resolution
  • Excellent Written and Oral Communication
  • Online Chat
  • Microsoft Office (Excel, Word, PowerPoint)
  • Understanding Customer Needs

Certification

Active P&C License

Timeline

Licensed Insurance Agent

Goosehead Insurance Agency
12.2023 - Current

Customer Care/Chat Specialist

Telus International
09.2018 - 11.2023

Residential House Manager

Chrysalis
10.2017 - 05.2019

Bachelor of Science - Criminal Justice

Purdue University Global

High School Diploma -

Canyon Springs

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