Patrice Sabistina
Akron,OH
Summary
Proven CSR in sales with a track record of enhancing customer satisfaction and boosting sales through expert cross-selling and upselling. At Affordable Benefits Agency, I leveraged empathy and data entry skills to resolve complaints efficiently, leading to significant repeat business. Excelled in creating strong client relationships and meeting sales goals through personalized service and product knowledge.
Professional in customer service and sales with strong track record of achieving targets and driving revenue growth. Adept at building relationships, understanding customer needs, and delivering tailored solutions. Known for collaborative teamwork, adaptability to changing demands, and reliable performance. Skilled in communication, problem-solving, and leveraging sales techniques to meet organizational goals.
Overview
24
24
years of professional experience
Work History
CSR, Sales
Affordable Benefits Agency
06.2013 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Handled customer complaints and resolved issues in timely manner.
- Achieved high levels of customer satisfaction through friendly service.
- Processed sales transactions and maintained accurate cash drawer.
- Streamlined the sales process for increased efficiency and improved customer experience.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Met existing customers to review current services and expand sales opportunities.
CSR, Sales
Dave Rine Insurance Services
03.2004 - 06.2013
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Built strong relationships with clients, leading to repeat business and referrals.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
CSR, Sales
Natiowide Insurance
09.2000 - 03.2004
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Built strong relationships with clients, leading to repeat business and referrals.
- Handled customer complaints and resolved issues in timely manner.
Education
Associate of Arts - Marketing
05-1983
- Dean's List Fall & Spring Semester 1983
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Goal-oriented mindset
- Customer relations
- Complaint resolution
Timeline
CSR, Sales - Affordable Benefits Agency
06.2013 - Current
CSR, Sales - Dave Rine Insurance Services
03.2004 - 06.2013
CSR, Sales - Natiowide Insurance
09.2000 - 03.2004
University of Akron - Associate of Arts, Marketing
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