Patrice Nicole de Leon
Milpitas,CA
Summary
Dynamic General Manager with a proven track record at Teaspoon, excelling in team leadership and customer service. Expert in inventory management and staff training, fostering a high-performing environment. Adept at problem-solving and enhancing operational efficiency, consistently delivering exceptional guest experiences while maintaining company standards.
Overview
4
4
years of professional experience
Work History
General Manager
Teaspoon
Saratoga
01.2026 - Current
- Oversaw daily store operations, ensuring efficiency and delivering exceptional customer experiences.
- Lead and supporting store employees by managing schedules, delegating responsibilities, providing training, and support.
- Managed inventory levels and cash handling, tracking labor and cost of goods sold to support operational goals.
- Addressed operational and customer concerns, ensuring adherence to company standards and procedures.
Assistant Manager
Teaspoon
Saratoga
08.2024 - 01.2026
- Supported daily store operations and assisted in team management and development to enhance overall performance.
- Maintained organized, efficient work environment and delivered high-quality customer service to improve customer satisfaction.
- Managed inventory processes to ensure stock availability and meet customer demand.
Shift Lead
Teaspoon
Saratoga
06.2023 - 08.2024
- Led daily shifts, supported team members, delegated tasks, and ensured smooth store operations.
- Provided customer service and resolved guest concerns while maintaining company standards.
- Assisted with opening and closing procedures by coordinating tasks among team members. and maintain a clean and organized store
Barista
Teaspoon
Saratoga
12.2022 - 06.2023
- Delivered friendly and attentive customer service, enhancing overall guest experience and fostering repeat visits.
- Prepared beverages and food products accurately and efficiently, ensuring adherence to quality standards for customer satisfaction.
- Maintained a clean and organized work area while collaborating with team members to manage high-volume service periods effectively.
Education
Bachelor of Arts - Business Management Economics, Accounting Concentration
University of California, Santa Cruz (UCSC)
Santa Cruz, CA09-2026
AS-T - Business Administration 2.0
Evergreen Valley College
San Jose12-2025
Skills
- Operational efficiency
- Inventory Management
- Financial Oversight
- Staff management
- Leadership
- Staff training and development
- Problem-Solving
- Customer Service
- Resource Allocation
- Adaptability
- Communication
Personal Information
Title: Business Management Economics Student, Accounting Concentration
Timeline
General Manager
Teaspoon
01.2026 - Current
Assistant Manager
Teaspoon
08.2024 - 01.2026
Shift Lead
Teaspoon
06.2023 - 08.2024
Barista
Teaspoon
12.2022 - 06.2023
Bachelor of Arts - Business Management Economics, Accounting Concentration
University of California, Santa Cruz (UCSC)
AS-T - Business Administration 2.0
Evergreen Valley College