Patricia Acampora
Garden Grove,USA
Summary
Bilingual professional with over 20 years of experience in customer service and translation roles. Highly skilled in Spanish-English translation and interpretation across various mediums including written documents, audio, video, and live communication. Expertise in cultural nuances, idioms, and regional language variations. Successfully facilitates communication between people of different cultures and backgrounds. Proven ability to deliver high-quality, accurate translations while maintaining confidentiality.
Overview
11
11
years of professional experience
Work History
Bilingual Member Experience Advisor
Nations Benefits
07.2022 - Current
- Help high volume of Spanish and English calls every day with positive attitude and focus on member satisfaction
- Assist Spanish speaking members in translating complex medical terminology
- Translate complaints from Spanish into English creating cases
- Educate Spanish members with OTC cards and services, translating complex information
- Establish genuine rapport with Members, demonstrating concern, showing patience, empathy, and sensitivity.
Bilingual Process Executive - Data
Cognizant Technology Solutions
01.2021 - 03.2022
- Handled large volume of calls in Spanish and English from members enrolled in Medicare and Medicaid programs
- Interacted with Spanish speaking members, providing simultaneous translation of complex medical terminology
- Received complex medical information in Spanish while simultaneously created cases in English.
Bilingual (English/Spanish) CSR - 2020 CQA (Census Questionnaire Assistance) Program
Maximus
04.2020 - 10.2020
- Followed defined Census program information, processes, and procedures
- Handled Spanish and English calls in a courteous, timely, and professional manner
- Adhered to Census approved scripts in conducting interviews and completing forms
- Translated caller information simultaneously while entering data into desktop application accurately
- Met or exceed the Census program performance metrics of 97% quality and adherence of 93%.
Bilingual Admissions Advisor
Purdue University Global
01.2017 - 01.2020
- Conducted interviews in English and Spanish evaluating each prospective student based on her/his needs, desires, qualifications, motivations and commitments
- Provided accurate and timely information regarding academic programs, application and enrollment procedures and requirements
- Advised and counseled students through the admissions process and facilitate the collection of all required admissions documents relevant to the first term start.
Bilingual Ad Rater/Spanish Translator
Zerochaos for Google
01.2014 - 01.2017
- Performed various translation and interpretation duties from Spanish into English, and English into Spanish, including written texts, localization, internationalization, audio files, and videos
- Translated text projects, including legal documents, website content, news articles, and corporate reports
- Explained the use of Spanish-language idioms and slang in different Latin American countries
- Made cultural references for realistic translations
- Upheld strict confidentiality policy when translating personal and diplomatic materials.
Education
BS. in ESL (English as a Second Language) -
Universidad Nacional de Mar del Plata Argentina
New York City, U.S.A. - undefined
Columbia University
Skills
- Native Spanish speaker with native English proficiency
- Spanish-English Translation
- Interpretation
- Medical Translation
- Simultaneous translations experience
- Cultural sensitivity
- Cross-cultural communication
- Localization
- Proofreading
- Editing
- Technical and Legal Translation
- Interpreting
- Translation software
- Research abilities
- Compliance requirements
- Customer service expertise
Timeline
Bilingual Member Experience Advisor
Nations Benefits
07.2022 - Current
Bilingual Process Executive - Data
Cognizant Technology Solutions
01.2021 - 03.2022
Bilingual (English/Spanish) CSR - 2020 CQA (Census Questionnaire Assistance) Program
Maximus
04.2020 - 10.2020
Bilingual Admissions Advisor
Purdue University Global
01.2017 - 01.2020
Bilingual Ad Rater/Spanish Translator
Zerochaos for Google
01.2014 - 01.2017
New York City, U.S.A. - undefined
Columbia University
BS. in ESL (English as a Second Language) -
Universidad Nacional de Mar del Plata Argentina
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