Patricia Allen
Sinclairville,NY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Lizard Thicket
2019.08 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Pretzel Cafe
2017.03 - 2017.06
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
Manager
Cracker Barrell Old Country Store
2012.12 - 2017.03
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Dining Room Manager
Seneca Allegany Resort & Casino
2004.05 - 2012.08
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
Education
High School Diploma -
Westfield High School
Westfield, NY06.1994
Skills
- Staff Development
- Contract Management
- Business Development
- Operations Management
Certification
serve safe certified
Timeline
Manager
Lizard Thicket
2019.08 - Current
Manager
Pretzel Cafe
2017.03 - 2017.06
Manager
Cracker Barrell Old Country Store
2012.12 - 2017.03
Dining Room Manager
Seneca Allegany Resort & Casino
2004.05 - 2012.08
High School Diploma -
Westfield High School
serve safe certified
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