Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Accomplishments
Work Preference
Work Availability
Quote
Software
Languages
Interests
Timeline
Hi, I’m

Patricia Anaya

Mays Landing,NJ
Patricia Anaya

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possesses strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

8
years of professional experience

Work History

DTLR, Inc
Atlantic City, US

Assistant Manager
10.2020 - 03.2021

Job overview

  • Proposed or approved modifications to project plans.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Created reports on sales trends, inventory levels, and financial data.
  • Created and managed budgets for travel, training, and team-building activities.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved conflicts between team members in an effective manner.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Established processes for monitoring customer satisfaction levels.
  • Ensured compliance with safety regulations and company policies.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Implemented quality control measures to uphold company standards.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.

Chico's
Atlantic County, US

Assistant Manager
06.2020 - 07.2020

Job overview

  • Proposed or approved modifications to project plans.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Created reports on sales trends, inventory levels, and financial data.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assigned work and monitored performance of project personnel.
  • Analyzed business performance data and forecasted business results for upper management.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Established processes for monitoring customer satisfaction levels.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Implemented quality control measures to uphold company standards.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Atlanticare
Egg Harbor Township, US

Client Service Representative
03.2018 - 04.2020

Job overview

  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Exceeded established service goals while leveraging customer service and employee management best practices.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Managed client accounts by providing accurate data entry services.
  • Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Presented and explained fees, clearly clarifying invoices and company policies.
  • Created detailed notes in customer profiles to keep track of conversations and requests.
  • Researched solutions using available resources including internal databases and external sources.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Marshall retail group
Atlantic City, US

Assistant Store Manager
06.2013 - 04.2016

Job overview

  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Coached and developed store associates through formal and informal interactions.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Strayer University-Global Region
Mays Landing, NJ

Bachelor's Degree from Business Administration
12.2024

University Overview

Absegami High School
Township of Galloway, NJ

High School Diploma
01.2008

University Overview

Skills

  • Budget assistance
  • Sales monitoring
  • Recruiting and interviewing
  • Team leadership
  • Orientating and training
  • Cost control
  • Project management abilities
  • Process improvement strategies
  • Team collaboration
  • Meeting facilitation
  • Decision-making
  • Business administration
  • Policy enforcement
  • Customer service
  • Staff supervision
  • Money handling
  • Reporting and documenting
  • Employee performance evaluation
  • Consulting
  • Marketing tactics
  • Policy administration
  • Time management
  • Succession planning
  • Goal setting
  • Workplace safety compliance
  • Sales forecasting
  • Sales growth
  • Staff development
  • Problem-solving
  • Graphic and media design
  • Financial management
  • Google drive
  • Verbal and written communication
  • Customer relationship management (CRM)
  • Sales strategies
  • Business development understanding
  • Vendor relationship management
  • Microsoft office expertise
  • Adaptability and flexibility
  • Customer relations
  • Budgeting and finance

Personal Information

Personal Information

Work Permit: Authorized to work in the US for any employer

Affiliations

Affiliations
  • Cum Laude
  • Alpha Sigma Lambda
  • The Society for Collegiate Leadership and Achievement
  • Honors Society

Accomplishments

Accomplishments
  • Graduated Cum Laude
  • Honors Society
  • Iota Eta Chapter of Alpha Sigma Lambda Honor Society
  • The Society for Collegiate Leadership and Achievement

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balancePersonal development programsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsCompany CultureFlexible work hoursTeam Building / Company Retreats
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft Software

CRM

Adobe

Languages

English
Native language
Spanish
Beginner (A1)
A1

Interests

Reading

Hiking

Traveling

Swiming

Crafting/DIY

Sports Mom

Cooking

Timeline

Assistant Manager
DTLR, Inc
10.2020 - 03.2021
Assistant Manager
Chico's
06.2020 - 07.2020
Client Service Representative
Atlanticare
03.2018 - 04.2020
Assistant Store Manager
Marshall retail group
06.2013 - 04.2016
Strayer University-Global Region
Bachelor's Degree from Business Administration
Absegami High School
High School Diploma

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Patricia Anaya