Patricia Bamowongo
Portland,ME
Summary
Dynamic professional with a proven track record at COCOMAINE, adept in organization and communication. Excelled in roles requiring critical thinking and adaptability, significantly enhancing team productivity and customer satisfaction. Skilled in data entry and emotional intelligence, I foster strong relationships and drive efficient, patient-centered care in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Receptionist
COCOMAINE
01.2024 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- used computers and other computerized devices.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Assistant Store Manager
Pelou Store
12.2020 - 03.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer services
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Administrative Assistant
MEDICAL CENTER ESPERENCE
11.2018 - 10.2020
Specialized Clinical Nurse
HGRK/Kinshasa General Reference Hospital
08.2004 - 10.2016
- Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.
- Mentored new nursing staff, fostering professional growth and team building within the unit.
- Developed strong rapport with patients and families, promoting open communication channels for effective collaboration in treatment plans.
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.
- nursing staff
Education
Level 4 -
Portland Adulte Education
343 Cumberland AV Portland,Me 04101Level 3 - English Education
Salvation Army
207 Cumberland AV Portland,Me 0410107.2023
Certificate Of Technical Studies - Computer Information Systems
Red Cross Higher Institute of Health Sciences
Kinshasa Congo 07.2007
Graduat Diploma - General Nursing
Red Cross Higher Institute of Health Sciences /ISS
Kinshasa Congo 08.2003
Baccalauréat Scientific - Mathematical Sciences Ans Physic
Bon Berger
Kinshasa Congo 08.1997
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Communication
Emotional Intelligence
Team Spirit
Adaptability
Critical Thinking
Autonomy
Leadership
Negotiation
Conflict Resolution
Empathy
Team Spirit
Languages
English
Elementary
French
Full Professional
Portuguese
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
COCOMAINE
01.2024 - Current
Assistant Store Manager
Pelou Store
12.2020 - 03.2022
Administrative Assistant
MEDICAL CENTER ESPERENCE
11.2018 - 10.2020
Specialized Clinical Nurse
HGRK/Kinshasa General Reference Hospital
08.2004 - 10.2016
Level 4 -
Portland Adulte Education
Level 3 - English Education
Salvation Army
Certificate Of Technical Studies - Computer Information Systems
Red Cross Higher Institute of Health Sciences
Graduat Diploma - General Nursing
Red Cross Higher Institute of Health Sciences /ISS
Baccalauréat Scientific - Mathematical Sciences Ans Physic
Bon Berger
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