Patricia Bates
Pittsburgh,PA
Work Preference
Summary
Detail-oriented Lock Box Processor and Wedding Planner with expertise in team collaboration and staff training. Focused on optimizing workflows and ensuring compliance to enhance operational efficiency. Experienced in managing high-volume transactions while prioritizing tasks and safeguarding customer confidentiality. Proven problem-solver, effectively coordinating across functions to meet deadlines and drive customer satisfaction.
Overview
21
21
years of professional experience
Work History
Lock Box Processor
PNC Bank
Pittsburgh, Pennsylvania
05.2018 - Current
- Processed incoming payments and documents efficiently for accurate record-keeping.
- Utilized banking software to input and track lockbox transactions accurately.
- Maintained compliance with banking regulations and internal policies consistently.
- Ensured timely distribution of processed items to appropriate departments for further handling.
- Collaborated with team members to improve processing workflows and efficiency.
- Assisted in training new staff on lockbox processing procedures and systems.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Wedding Planner
Self-employed
Pittsburgh, Pennsylvania
01.2006 - 05.2018
- Designed customized wedding timelines and schedules for clients.
- Managed client consultations to understand preferences and vision.
- Coordinated wedding ceremonies, receptions, and rehearsal dinners.
- Liaised with vendors, negotiated contracts, coordinated payments and supervised event activities.
- Sourced and negotiated with suppliers for décor, catering, and venues.
- Oversaw event setup, ensuring all details aligned with client expectations.
- Provided on-site coordination during events to troubleshoot issues.
- Resolved day-of issues with creative problem-solving to seamlessly execute events.
- Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
- Cultivated strong relationships with clients to enhance satisfaction and referrals.
- Conducted post-wedding reviews with clients to assess overall satisfaction.
- Monitored budgets throughout planning process to ensure costs stayed within limits.
- Researched venues and vendors to find the best options for clients within budget.
- Developed marketing materials to promote wedding planning services effectively.
- Designed contracts, collected fees, and booked venues for events.
- Coordinated vendor contracts and services for various wedding events.
- Complied with insurance, legal, venue and health and safety obligations.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Health Care Assistant
Bright Star Home Health
Pittsburgh, Pennsylvania
05.2013 - 03.2018
- Monitored and documented patient vital signs and health changes to ensure timely interventions.
- Communicated effectively with patients and families regarding care plans.
- Supported nursing staff in administering medications and treatments.
- Assisted patients with daily living activities and personal hygiene tasks to promote comfort and dignity.
- Provided emotional support to patients and encouraged independence.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Attended training sessions to enhance caregiving skills and knowledge for improved patient care. to enhance caregiving skills and knowledge.
- Actively participated in team meetings discussing patient cases and best practices.
- Attended training sessions to improve caregiving skills and knowledge.
Managing Cosmetologist
Uptown Cuts and Styles
Pittsburgh, Pennsylvania
06.2007 - 10.2009
- Supervised daily operations and staff activities in a bustling salon environment.
- Coordinated scheduling to optimize client appointments and streamline team workflow, resulting in improved service delivery.
- Trained and mentored junior cosmetologists on techniques and customer service, enhancing team skills and client interactions.
- Developed personalized hairstyles based on client consultations and preferences.
- Recommended treatment and styling products to customers based on specific concerns, leading to increased client satisfaction and product sales.
- Resolved client concerns effectively, enhancing overall satisfaction with services.
- Stayed updated on industry trends to provide contemporary style recommendations.
- Increased sales by providing exceptional service and maintaining positive and a positive and energetic attitude.
- Managed inventory and supplies, ensuring availability of products for services.
- Implemented sanitation protocols to maintain a safe and clean workspace.
- Ensured compliance with safety regulations related to the use of chemicals and other hazardous materials in the salon.
- Adhered to all state laws pertaining to licensing requirements for cosmetology professionals.
- Resolved conflicts among employees in a professional manner.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Education
Some College (No Degree) - Accounting And Finance
Purdue University Global
Pittsburgh, PA08-2026
Skills
- Lockbox systems
- Transaction processing
- Invoice management
- Data entry accuracy
- Compliance management
- Regulatory compliance
- Microsoft Excel
- Financial analysis
- Problem solving
- Time management
- Deadline oriented
- Customer relationship management
- Team collaboration
- Teamwork and collaboration
- Work independently
Timeline
Lock Box Processor
PNC Bank
05.2018 - Current
Health Care Assistant
Bright Star Home Health
05.2013 - 03.2018
Managing Cosmetologist
Uptown Cuts and Styles
06.2007 - 10.2009
Wedding Planner
Self-employed
01.2006 - 05.2018
Some College (No Degree) - Accounting And Finance
Purdue University Global