Patricia Baumann
Volo,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
Volo, IL
07.2015 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Facilitated communication with clinical teams to resolve medical concerns, respond to patient inquiries, and process medication refill requests.
- Explained policies, procedures and services to patients.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Restaurant Owner/Operator
Taylor St. Pizza Warehouse
Bartlett, IL
10.1994 - 06.2015
- Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Managed food preparation, guest interaction, quality control and customer relations.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Optimized profits by controlling food, beverage and labor costs.
Patient Account Representative
Advocate Lutheran General Hospital
Park Ridge, IL
06.1986 - 09.1995
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns, and prevent future problems.
Education
High School Diploma -
Woodstock High School
Woodstock, ILMedical Terminology
William Rainey Harper College
Palatine, ILSkills
- Customer Service Excellence
- Problem Resolution Aptitude
- Multitasking Ability
- Attention To Detail
Accomplishments
- Recognized with a Spirit of the Month Award at Advocate Lutheran General Hospital for helping an elderly woman obtain medical attention and improving her living conditions. This demonstrated my strong follow-up skills and genuine concern for others' well-being.
Timeline
Patient Access Specialist
Northwestern Medicine
07.2015 - Current
Restaurant Owner/Operator
Taylor St. Pizza Warehouse
10.1994 - 06.2015
Patient Account Representative
Advocate Lutheran General Hospital
06.1986 - 09.1995
High School Diploma -
Woodstock High School
Medical Terminology
William Rainey Harper College
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