Patricia Becerra
Bakersfield,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
West Hills, CA
01.2013 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed recurring automated payments and credit card payments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier
Walamrt
West Hills, CA
01.2012 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Overnight Stocker
Walmart
West Hills
12.2010 - 01.2012
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
Associate of Arts - Allied Health
Taft College
Taft, CA05.2023
Skills
- Calm and Professional Under Pressure
- Money Handling Abilities
- Refund Processing
- Problem-Solving Ability
- Customer Service
- Managing Multiple Tasks
- Retail Sales Customer Service
- Customer Relations
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Customer Service Representative
Walmart
01.2013 - 04.2015
Cashier
Walamrt
01.2012 - 12.2012
Overnight Stocker
Walmart
12.2010 - 01.2012
Associate of Arts - Allied Health
Taft College