Patricia Brennan
Weymouth
Summary
Results-driven Technical Systems Analyst with over five years of experience in process improvement, project management, and data analysis within healthcare. Proven ability to design and implement effective solutions while collaborating with diverse teams. Skilled in managing multiple projects in fast-paced environments and delivering impactful training development.
Overview
26
26
years of professional experience
Work History
Business Analyst, Digital Solutions
Mass General Brigham
Somerville
01.2024 - 01.2025
- Provided clinical support to users of Community Physicians Primary Care, Specialty Practices; and hospitals, and the Regional Service Organization (RSO) focusing on optimizing documentation and workflows within EPIC (Electronic Health Record systems), including registration, insurance, scheduling, clinical activities/documentations, and billing models.
- Coordinated software feature implementations and upgrades for EPIC, facilitated test integration services, and provided project management support to ensure timely delivery of enterprise applications.
- Led onboarding efforts for 17 practices migrating from legacy systems to EHR platform through implementation enhancements and go-live support activities.
- Collaborated monthly with MGB leadership to review task status reports, manage ongoing projects, and prioritize new initiatives, enhancing project alignment with strategic goals.
- Designed data management visualizations using Tableau, a business intelligence tool, to enhance decision-making for stakeholders.
- Contributed to cross-functional teams to improve clinical workflows by aligning technology solutions with organizational objectives, resulting in streamlined processes.
- Prepared functional and technical software specifications that reflect an in-depth understanding of the business and end-user requirements.
- Delivered ongoing support and handled on-call coverage.
Applications Analyst, IS
Mass General Brigham
Somerville
01.2012 - 01.2023
- Provided clinical application support for Population Health Care Management programs, enhancing workflows for high-risk patients with complex medical needs.
- Acted as a liaison between stakeholders and IT staff by aligning clinical, business, and data metrics needs with appropriate technological solutions.
- Oversaw full software development lifecycle (SDLC), managing requirements gathering, design, development, testing, deployment, and maintenance; developed templates for assessments, care plans, orders, and progress notes to meet contractual obligations under EPIC systems care management model.
- Created complex SQL queries for extracting data related to clinical conditions, payer claims (Medicare Medicaid, Commercial), and pharmacy utilization to meet performance measurement and reporting requirements.
- Delivered extracts for Enterprise Data Warehouse (EDW) and distributed outputs to internal stakeholders across MGB Enterprise Hospitals, Research departments, affiliate practices, and external vendors, ensuring data accessibility.
- Conducted education sessions, training programs, and created detailed documentation for users and technical staff in both formal and informal settings.
- Planned, managed, and executed projects utilizing recognized project management methodologies to ensure successful and timely completion.
Senior Human Resources Analyst
Mass General Brigham
Boston
01.2007 - 01.2012
- Collaborated with HR Operations teams to identify and resolve cross-affiliate data discrepancies, presenting actionable solutions to user and sponsor groups.
- Conducted extensive data audits, modeling, and metric analysis utilizing PeopleSoft HRMS to ensure accuracy and integrity in employee and applicant records.
- Extracted and analyzed large datasets for routine audits, ensuring data quality for compliance reports and supporting strategic planning efforts.
- Facilitated government compliance reporting for affiliated organizations, enhancing transparency and accountability across the system.
- Acted as a liaison between HR and RSOs to implement new system features, delivering training sessions for HR personnel and managers on effective usage.
- Core Trainer for Peoplesoft Applicant Tracking System (Recruiting, Reporting Tools and Advanced Searches).
- Designed, generated, and maintained complex reports from Kronos and Peoplesoft utilized by internal HR staff and other organizational departments.
Administrative Support to the Director of Rehabilitation Services
South Shore Hospital
Weymouth
01.1999 - 01.2007
Education
Bachelor of Science -
Northeastern University
Boston, MA05-2006
Skills
- Requirements Gathering
- User Acceptance Testing
- Business Process Mapping
- Data Visualization
- Tableau
- Azure DevOps
- Jira
- Service Now
- Sharepoint
- Office 365
- MS Teams
- Zoom
- REDCap
Professional Development
- Project Management certificate
- Business Analyst certificate
- Tableau IT Professional certificate
- IS Development lifecycle training
- EPIC Advanced Reporting Writing
- EPIC AMB Core Training sessions
- EPIC Care Management training
Timeline
Business Analyst, Digital Solutions
Mass General Brigham
01.2024 - 01.2025
Applications Analyst, IS
Mass General Brigham
01.2012 - 01.2023
Senior Human Resources Analyst
Mass General Brigham
01.2007 - 01.2012
Administrative Support to the Director of Rehabilitation Services
South Shore Hospital
01.1999 - 01.2007
Bachelor of Science -
Northeastern University