- Cooking
- Gardening
- Fashion
- Watching Movies and TV Shows
Patricia Brown
Palm Harbor
Summary
Results-driven professional with strong customer service and communication skills. Expertise in responding to clients' needs and resolving issues promptly, contributing to a supportive team environment and enhancing overall service quality.
Overview
21
21
years of professional experience
Work History
Vice President/Senior Personal Banker
Valley Bank
Belleair Bluffs, Florida
01.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Vice President /Retail Service Manager
Valley Bank
Clearwater Florida
01.2005 - 01.2019
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business...
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
High School Diploma -
Dunedin High School
Dunedin, FLAssociate of Science - Fashion And Merchandising
St Petersburg College
Clearwater, FLSkills
- Building rapport
- Positive attitude
- Teamwork
- Customer service
- Excellent communication
Interests
Timeline
Vice President/Senior Personal Banker
Valley Bank
01.2019 - Current
Vice President /Retail Service Manager
Valley Bank
01.2005 - 01.2019
High School Diploma -
Dunedin High School
Associate of Science - Fashion And Merchandising
St Petersburg College