Patricia Byrd
Justin,Texas
Summary
Detail-oriented team player with a proven track record in administrative and customer service roles. Demonstrates strong organizational skills and the ability to effectively manage multiple projects simultaneously, ensuring a high degree of accuracy. Thrives through learning, and excels in creating efficient workflows and processes that contribute to the overall success of the organization.
Overview
11
11
years of professional experience
Work History
Co-Owner and Administrative Coordinator
North - South Project Management / Self Employed
06.2022 - Current
- Ensuring accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Verifying documentation received from project manager and entering data for expense claim reimbursement.
- Track and review project manager time sheets and expense claims until completed each month.
Economic Support Specialist
Division Of Family And Children Services, GA DHS
06.2021 - 11.2021
- Recorded and evaluated personal and financial data to determine eligibility, utilizing internal electronic records management systems to maintain client privacy in all areas addressed.
- Handled incoming customer service inquiries via phone, utilizing strong verbal communication and listening skills and extensive customer service experience.
Seasonal Program Coordinator
MUST Ministries Toy Shop
11.2020 - 02.2021
- Brainstormed and coordinated logistics for event space design, setup/teardown, and inventory management, combining attention to detail, priority planning, and teamwork to successfully facilitate program.
- Ensured accuracy of records for services rendered through cross-evaluation of multiple data types, and keying client data precisely and correctly.
Various Roles
The ReThink Group
02.2014 - 09.2020
- Partner Support Team: Delivered technical assistance via phone and email, helping clients navigate our platforms and resolve issues proactively. Documented support steps to streamline future ticket submissions.
- Supply Chain Team: Led the migration of data and files into a unified ERP system, creating standardized processes for product management. Developed training materials and conducted one-on-one training sessions for future management.
- Events Coordination: Managed the integration of online products into retail POS systems for our annual event, which hosted over 8,000 attendees. Ensured timely and accurate data entry, and trained staff and volunteers on systems, troubleshooting alongside the onsite IT team.
- Ecommerce Manager: Established efficient systems and processes to ensure timely delivery of products and services. Collaborated with key stakeholders across departments to successfully launch products, often under tight deadlines.
Education
Bachelor of Science - International Studies
Southern Polytechnic State University (Now KSU)
Marietta, GA12.2014
Skills
- Attention to Detail
- Organizational Skills
- Time Management
- Proactive Mindset
- Problem-Solving
- Collaboration
- Planning and coordination
- Customer service focus
Accomplishments
- Alberta FOIP: Focus on Privacy Certificate of Completion, Government of Alberta - Service Alberta, 2021
- Brain Story Certification, Alberta Family Wellness Initiative, 2022
Additional Experience
Office and Billing Administrator
Fortin Chiropractic – Alpharetta, GA, 01/2006 - 02/2014
- Coordinated all incoming and outgoing phone calls, reception, scheduling, insurance verification, medical billing, recordkeeping, and assisted physicians with tasks as requested.
Training Administrator
Wellness One – Duluth, GA, 01/2005 - 01/2006
- Worked with central management to identify, plan, align, and address training needs, and conducted orientation sessions and organized on-the-job training for new hires.
Administrative Assistant
North Point Community Church – Alpharetta, GA, 03/2003 - 02/2005
- Managed records and created digital and hard copy archive files of weekly productions using internal documentation and records software.
- Organized special events for volunteer appreciation, and ensured volunteer spaces and rooms were set up for rotating volunteer teams.
Community Involvement
- Event Coordinator, Goin' Native Therapeutic Gardens | San Juan Capistrano, CA
- Legislative Review, Maya Land Rights Project at CU Law | Boulder, CO
Timeline
Co-Owner and Administrative Coordinator
North - South Project Management / Self Employed
06.2022 - Current
Economic Support Specialist
Division Of Family And Children Services, GA DHS
06.2021 - 11.2021
Seasonal Program Coordinator
MUST Ministries Toy Shop
11.2020 - 02.2021
Various Roles
The ReThink Group
02.2014 - 09.2020
Bachelor of Science - International Studies
Southern Polytechnic State University (Now KSU)
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