PATRICIA CENTURION ARCE
Pulaski,TN
Summary
Detail-oriented professional with a keen eye for accuracy and precision. Professional with solid experience in support roles, equipped to enhance operational efficiency and customer satisfaction. Demonstrates sound judgment and exceptional decision-making skills, ensuring optimal outcomes in complex situations. Self-motivated individual with a strong work ethic, committed to delivering high-quality results within specified deadlines.
Experienced with program coordination, project management, and stakeholder engagement. Utilizes strategic planning and execution to ensure project milestones are met.
Overview
24
24
years of professional experience
Work History
Program Specialist
CLEAResult
10.2023 - Current
- Provide outstanding customer service via phone and e-mail to customers, businesses, and vendors
- Track, modify and submit data from multiple web-based applications, ensuring its accuracy and up-to-date status for reporting
- Review project documentation, accuracy, and completion before assigning for completion
- Exercise independence in judgement for project execution, data organization and storage
- Follow internal and systems protocols when using CLEAResult Systems, documents, and tools
- Provide and conduct research to meet customers' needs and program requirements
Virtual Assistant
Virtual Assistant Services
01.2020 - Current
- Provide administrative services to small businesses
- Make travel arrangements and manage appointment calendars
- Review and respond to emails, inbound/outbound calls, and appointment schedules
- Create presentations based on requests
- Provide booking services- accounts receivables, accounts payables, bank reconciliation, P&L reports and prepare information for tax preparation
Financial Aid Counselor
Tennessee State University
11.2022 - 10.2023
- Submit analyzed financial data to determine financial aid needs and awards for students
- Provide superior customer service through email and in-person to parents, students and staff members regarding financial aid, scholarships, fafsa requirements and more
- Responsible for counseling students and their families on financial aid eligibility, cost of attendance, and financial aid assistance programs
- Responsible for using professional judgment in considering individual students' requests for special considerations, satisfactory academic progress, dependency overrides and debt management issues
- Responsible for informing students and families the financial aid process and the awarding of aid
- Responsible for assisting in the research and resolution of aid awarding/delivery problems
- Assisting counselors in the diffusion and planning of workshops in various educational topics
Student Retention Support/ Paraprofessional
Vista Real Charter High School
08.2015 - 11.2022
- Create and maintain weekly progress reports on students facing truancy
- Ensure that data in web-based applications is up-to-date and accurate
- Conduct research and update CALPAD site as needed on students' enrollment/dis enrollment
- Provide superior customer service through phone, email and in-person to parents, students and members of the community using company technologies for school programs, outreach and retention in English and Spanish
- Investigate student's absences and withdrawals to encourage academic re-enrollment
- Become familiar with the educational materials and resources available to teachers and students
- Maintain frequent communication with teachers regarding students' progress and areas of concerns
- Create and implement mini academic lessons for High School students, in-person and in virtual settings
- Participate in team meetings to discuss different educational approaches to specific students and discuss current and future outcomes and expectations
Administrative Support Assistant I
SDSU - The Academy for Professional Excellence
03.2015 - 08.2015
- Manage data entry including entering trainee profiles, enrollment and attendance into ROD and managing evaluation data entry in an accurate and timely manner
- Support trainer's needs: ensuring equipment is working properly, assisting with off-site coordination
- Prepare all training materials for on/off sites
- Obtain and monitor enrollment from counties
- Correspond and communicate with county personnel, trainers, trainees, and community
- Administer evaluation instruments to training participants
Accounting/ Customer Service
Consumer Credit Counseling Services (CCCS)
07.2001 - 01.2015
- Process invoices, execute payments to vendors and reconcile bank accounts
- Assist accountant with month end reconciliation and accruals
- Monitor and address aging accounts
- Handle billing concerns, and account receivables
- Build and maintain relations with clients via email, outbound and inbound calls, as well as following standard operating procedures to document communications and payments
- Provide superior customer service through phone, email and in-person to clients, creditors, and community partners
- Able to handle and understand complex processes
- Resolve clients' complaints through research and educate clients, community members and partners on programs offered and other resources
- Handle billing concerns, and account receivables
- Be a Liaison between creditors and clients
- Provide education to clients on money management, home ownership, and credit use and improvements
- Create digital educational content and oversee the printing of marketing and educational materials
Education
Bachelor's Degree - Business with emphasis on Entrepreneurship
California State University of Channel Island
01.2007
Masters - Art of Education/Secondary Teacher Education
University of Phoenix
02.2025
Skills
- Skill development
- Group and individual instruction
- Performance assessments
- Skill building
- Microsoft office
- Problem-solving
- Attention to detail
- Customer service
- Data confidentiality
- Program coordination
Languages
English
Timeline
Program Specialist
CLEAResult
10.2023 - Current
Financial Aid Counselor
Tennessee State University
11.2022 - 10.2023
Virtual Assistant
Virtual Assistant Services
01.2020 - Current
Student Retention Support/ Paraprofessional
Vista Real Charter High School
08.2015 - 11.2022
Administrative Support Assistant I
SDSU - The Academy for Professional Excellence
03.2015 - 08.2015
Accounting/ Customer Service
Consumer Credit Counseling Services (CCCS)
07.2001 - 01.2015
Masters - Art of Education/Secondary Teacher Education
University of Phoenix
Bachelor's Degree - Business with emphasis on Entrepreneurship
California State University of Channel Island
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