Patricia Chapelin
Henderson,NV
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Account Executive
Initio Parfums Prives & Parfums De Marly
05.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Attended networking events to build relationships and identify sales opportunities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Met and exceeded service level goals to achieve standards and expectations.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Collaborate with marketing team to gain knowledge of global brand standards and execute accordingly in the territory.
- Manage budgets in accordance to every door, season and events happening with retail partners.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Trained clients on product features and updates to secure buy-in.
Brand Ambassador Team Lead
Initio Parfums Prives
06.2021 - 05.2022
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Reviewed and implemented new company initiatives and executed product activations.
- Collaborated with local field sales to promote brand awareness and sales results.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Placed new and existing brand products in competitive retail locations.
- Planned future sampling opportunities and special events.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Provided exceptional customer service to drive satisfaction.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Communicated product value, quality, and style to educate and entice potential customers.
- Worked with team to achieve sales goals for products.
- Educated customers on product features and answered questions regarding product use.
- Engaged customers to communicate key product features.
- Established and maintained positive relationships with customers.
- Increased sales by effectively communicating product benefits.
- Maintained knowledge of current promotions and product features.
- Monitored customer preferences to determine focus of sales efforts.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Assisted customers with product selection based on individual needs and preferences.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Greeted customers warmly and pleasantly answered inquiries.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Brand Ambassador
Swiss Bellefontaine
09.2020 - 06.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Reviewed and implemented new company initiatives and executed product activations.
- Collaborated with local field sales to promote brand awareness and sales results.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Assisted customers with product selection based on individual needs and preferences.
- Educated customers on product features and answered questions regarding product use.
- Increased sales by effectively communicating product benefits.
- Communicated product value, quality, and style to educate and entice potential customers.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Engaged customers to communicate key product features.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Developed creative displays and signage to draw customers to products.
- Collaborated with marketing team to create and implement promotional campaigns.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Office Manager
A Complete Care Support Services
05.2019 - 03.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Neurofeedback Technician
Great Minds Wellness Center
01.2018 - 05.2019
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Utilized medical software to document and track patient progress.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Brain Mapping Technician
Alta Wellness Center
10.2016 - 01.2018
- Generated maps, graphs and charts using digital mapping techniques, computer interactive graphics, traditional drafting methods and computer or traditional scribing tools.
- Researched, synthesized and analyzed data from numerous sources to develop reports and recommendations.
- Compared topographical features and contour lines with images from aerial photographs, old maps and other reference materials to verify accuracy of identification.
- Calculated latitudes, longitudes, angles and areas used for mapmaking.
Education
Bachelor of Arts - Psychology
Nevada State College At Henderson
Henderson, NV05.2024
No Degree - Certified Usui Reiki Masters/Instructor
Udemy
Online 06.2020
No Degree - Certified Professional Life Coach
Transformation Accademy
Online03.2020
No Degree - EEG Biofeedback/Neurofeedback
New Mind Academy
Online 12.2016
Skills
- Forecast Preparation
- Product and Service Sales
- Service Coordination
- Business Growth Opportunities
- Client Campaigns
- Customer Relationships
- Customer Presentations
- Account Management
- Goals and Performance
- Budget Development
- Sales Expertise
- Verbal and Written Communication
- Sales Strategies Implementation
- Business Development and Planning
- Negotiation and Persuasion
- Strong Relationships
- Partnership Accounting
- Business Service Management
- Strong Presentation Skills
- Sales Target Monitoring
- Strategic Initiatives
- Executive Leadership
- Interpersonal Skills
- Client Relationship-Building
- Partnership Cultivation
- Expanding Territories
- Department Development
- Effective Project Completion
- Merchandising Proficiency
- Onsite Visits
- Negotiation
- Strategic Selling
- Needs Assessment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Executive
Initio Parfums Prives & Parfums De Marly
05.2022 - Current
Brand Ambassador Team Lead
Initio Parfums Prives
06.2021 - 05.2022
Brand Ambassador
Swiss Bellefontaine
09.2020 - 06.2021
Office Manager
A Complete Care Support Services
05.2019 - 03.2020
Neurofeedback Technician
Great Minds Wellness Center
01.2018 - 05.2019
Brain Mapping Technician
Alta Wellness Center
10.2016 - 01.2018
Bachelor of Arts - Psychology
Nevada State College At Henderson
No Degree - Certified Usui Reiki Masters/Instructor
Udemy
No Degree - Certified Professional Life Coach
Transformation Accademy
No Degree - EEG Biofeedback/Neurofeedback
New Mind Academy
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