Patricia Christensen
Batavia,OH
Summary
Adept Health Unit Coordinator with a proven track record at Cincinnati Children's Hospital, enhancing patient flow and information security through expert management of medical records and HIPAA compliance. Skilled in fostering multidisciplinary team collaboration and employing critical thinking for process improvement, significantly boosting unit efficiency and patient satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Cincinnati Children's Hospital
Cincinnati, OH
02.2023 - Current
- Clerical Duties - Operates and maintains unit information systems to include-medical record integrity, forms management, timely response to faxes, printed material, mail, and accuracy of patient data, timely completion of admissions, discharges, transfers and short stay documentation. Demonstrates fiscal responsibility and accountability with respect to patient charges/rental equipment, CCHMC charge capture procedures, and ensures that unit maintains a designated par level of clerical supplies.
- Environmental Management - Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Maintains awareness of patient location and monitors traffic flow at the front desk and on the unit. Assists with compliance of visitor policies and applying arm bands for parents/caregivers. Reports maintenance (wiping down monitors, troubleshooting printer issues, logging off information, etc.) and environmental service needs to appropriate division and follows-up to assure completion. Collaborates with clinical, admitting, information systems and environmental services staff to coordinate efficient patient flow.
- Systems Management - Identifies system problems and utilizes strategies for resolutions. Responds to communication system/patient alarms and executes with a sense of urgency. Reviews and revises staffing information.
- Communication - Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction; and interacts with parents/guardians to obtain non-clinical information as requested. Ensures and reviews timeliness, accuracy, availability and security of information (i.e. HIPAA, Informed Consent, Advanced Directive for patients 18 or older) as defined by CCHMC's mission, applicable laws, and regulations. Has in-depth knowledge of HIPAA standards and fosters application to clinical practice.
Gymnastics Coach
Gymnastics East
Bellevue, Washington
08.2018 - 08.2022
- Conducted exercising drills to improve flexibility, stamina and strength of each gymnast.
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries.
- Explained and demonstrated use of gymnastic equipment to participants, prioritizing safety.
- Evaluated gymnasts' skills to determine advancement and Team readiness.
- Motivated gymnasts to reach their full potential while encouraging them to maintain a positive attitude.
- Directed physical conditioning programs to enable gymnasts to achieve maximum performance.
- Created a safe and supportive environment for gymnasts to practice their skills.
- Adhered strictly to rules and regulations of gymnastic facility.
- Communicated regularly with parents about their child's progress.
- Educated gymnasts on sportsmanship principles such as respect and positivity.
- Provided motivational support and guidance to gymnasts to develop and sustain positive relationships.
Health Unit Coordinator
University of Utah Hospital
Salt Lake City, UT
07.1990 - 01.2000
- Provided and facilitated communication to hospital staff, physicians, patients, families, and visitors.
- Order, stock, and maintain clerical and patient supplies.
- Coordinates with department leadership for the maintenance of department forms, errors.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly.
- Entered medication orders into the pharmacy system accurately and timely.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Maintains and updates unit activity boards and patient records as needed.
- Assists in orienting new employees regarding the clerical functions of the unit.
- Admits, discharges, and transfers function per unit standard.
Education
Bachelor of Science - Behavioral Science And Health
University of Utah
Salt Lake City, UT03-1996
Skills
- Chart assembly
- Multidisciplinary team collaboration
- Patient education
- Quality assurance practices
- Medical terminology proficiency
- HIPAA compliance
- Medical records management
- Unit reception
- Emergency response support
- EMR updating
- Paperwork processing
- Training and mentoring
- Process improvement strategies
- Critical thinking
- Healthcare software
- Supply restocking
Certification
- BLS
Affiliations
In my free time I like to plan home improvement projects and interior decor. I love to make things esthetically pleasing with a minimalist vibe. I love to try new recipes and shop for groceries. I love caring for my 3 cats; they have effectively replaced caring for my children, as they have all grown and are living independently. My newest obsession is returning to school to become an R.N. I love learning and can't wait for my next chapter. In the future I hope to travel with my husband and apply my nursing skills in new unique ways.
Timeline
Health Unit Coordinator
Cincinnati Children's Hospital
02.2023 - Current
Gymnastics Coach
Gymnastics East
08.2018 - 08.2022
Health Unit Coordinator
University of Utah Hospital
07.1990 - 01.2000
- BLS
Bachelor of Science - Behavioral Science And Health
University of Utah
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