Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Collins

Greenville,MS

Summary

Dynamic customer service professional with a proven track record at America Best Value Hotel, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction and loyalty through effective conflict resolution and informed recommendations, consistently exceeding performance metrics and fostering positive client relationships.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

America Best Value Hotel
Greenville, MS
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Harlow's Casino Resort & Spa
Greenville, MS
02.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Greenville Weston High
Greenville, MS

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

Harlow's Casino Resort & Spa
02.2023 - 06.2024

Customer Service Representative

America Best Value Hotel

Greenville Weston High