Patricia Connell
Charlotte,NC
Summary
Accomplished Divisional Operations Manager with a proven track record at Rate, enhancing operations and customer satisfaction through expert problem-solving and team leadership. Achieved significant project success rates and employee retention, demonstrating strong operations management and interpersonal skills. Excelled in maintaining compliance and fostering professional growth, contributing to Wells Fargo Home Mortgage's excellence in loan administration.
Overview
32
32
years of professional experience
Work History
Divisional Operations Manager
Rate
01.2018 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Loan Administration Manager 4
Wells Fargo Home Mortgage
03.1993 - 01.2018
- Maintained compliance with federal and state regulations through diligent review of loan documents.
- Collaborated closely with other departments such as Legal, Compliance, and Risk Management teams, ensuring consistent implementation of best practices across all aspects of the company''s operations related to loans.
- Provided ongoing training and development for team members, enhancing their skills in loan administration management.
- Played an integral role in successfully passing annual internal audits conducted by both internal and external parties.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Education
Nursing
Presbyterian School of Nursing/Queens College
Charlotte, NCSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Divisional Operations Manager
Rate
01.2018 - Current
Loan Administration Manager 4
Wells Fargo Home Mortgage
03.1993 - 01.2018
Nursing
Presbyterian School of Nursing/Queens College
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