Patricia Cosby
McDonough,GA
Summary
Thirty years of Multifamily Property Management experience in all facets of operations. Specializing in improvement of operations, repositioning underperforming assets to stabilization and developing a team to carry through with the goals. Excellent communication, leadership and customer service skills. Committed, dependable, trustworthy and performance goal oriented.
Overview
30
30
years of professional experience
Work History
Area Property Manager
Silverpoint Management
Atlanta, GA
08.2021 - Current
- Responded to escalated resident concerns and issues and monitored resolution.
- Reviewed financial forecasts, budget, and operational goals.
- Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Negotiated vendor contracts and presented to owners for approval.
- Identified and addressed potential safety issues and liability concerns.
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Senior Property Manager
Archrock Group Management, LLC
Tucker, GA
12.2017 - 03.2021
- Supervise staff of 28 including assistant managers, leasing agents, and maintenance staff
- Responsible for day-to-day operations for over 1000 units
- Provide weekly status reports to the Chief Operations Officer
- Maintain personnel files, employee evaluations and annual reviews
- Conduct quarterly property inspections
- Develop high quality on-site teams through the implementation of effective recruitment, training, motivation, and coaching programs
- Ensure compliance to company Policy & Procedures manual.
- Negotiate contracts with outside suppliers and vendors
- Review and approve all property purchases
- Scheduled and conducted all Mortgage, Insurance and Code enforcement Inspections
- Conducted Due Diligence, inventory of all assets, established and negotiated new accounts, vendor accounts and all future staffing for acquisition of new communities coming into the portfolio
- Review, approve, and monitor completion of all capital projects being performed at the properties
- Develop sales/marketing plans, annual operating budgets and forecasts.
Regional Manager
Trinity Property Consultants
Irvine, CA.
08.2014 - 12.2017
- Supervise a staff of 40 including property managers, leasing agents, and maintenance staff
- Responsible for day to day operations of 6 properties totaling over 2000 units
- Provide weekly status reports to the Regional Vice President for the properties within my portfolio
- Maintain personnel files, employee evaluations and annual reviews
- Conduct quarterly property inspections
- Develop high quality on-site teams through the implementation of effective recruitment, training, motivation, and coaching programs
- Ensure compliance to company Policy & Procedures manual for the on-site teams
- Negotiate contracts with outside suppliers and vendors
- Review and approve all property purchases
- Scheduled and conducted all Mortgage, Insurance and Code enforcement Inspections
- Conducted Due Diligence, inventory of all assets, established and negotiated new accounts, vendor accounts and all future staffing for the acquisition of new communities coming into the portfolio
- Review, approve, and monitor the completion of all capital projects being performed at the properties
- Develop sales/marketing plans, annual operating budgets and forecasts.
Property Manager
CF Lane Company LLC
Atlanta, GA.
11.2013 - 08.2014
- Effectively overseen the daily operations of a 464 apartment community
- Hired and trained all positions held on the property within my first 30 days
- Implemented new office procedures that would improve resident retention, resident satisfaction and overall performance of the property
- Increased Occupancy from 78% to 93% within first 45 days
- Decreased delinquency rate from 10% to 1.5 % within 3 months
- Increased Revenue Growth by 25% within 4 months
- Initiated lease expiration management, and individual unit pricing in order to generate stability and income for the property
- Work closely with the Maintenance Supervisor to improve product quality, resident satisfaction, and curb appeal
- Directed all Marketing efforts for the property and community functions
- Worked closely with Regional Manager to maintain a well-organized property and developed operational budgets
- Supervised renovations on 10 down units
- Monitored all expenditures to stay within budget.
Regional Manager
Glass Ratner Management & Advisory LLC
Atlanta, GA.
02.2009 - 10.2013
- Supervised a staff of 90 including property managers, leasing agents, and maintenance staff
- Responsible for day to day operations of 24 properties totaling over 4000 units
- Compliance Manager for Affordable Housing Communities within my portfolio
- Provided weekly status reports to the owners for properties in the portfolio
- Maintained personnel files, employee evaluations and annual reviews
- Conducted quarterly property inspections
- Developed high quality on-site teams through the implementation of effective recruitment, training, motivation, and coaching programs
- Created a Policy & Procedure manual for managers and employees
- Negotiated contracts with outside suppliers and vendors
- Reviewed and approved all purchasing company wide
- Scheduled and conducted all Mortgage, Insurance and Code enforcement Inspections
- Conducted Due Diligence, inventory of all assets, established and negotiated new accounts, vendor accounts and all future staffing for the acquisition of new communities coming into the portfolio
- Review, approve, and monitor the completion of all capital projects being performed at properties
- Maintained a portfolio of 172 rental homes
- Developed sales/marketing plans, annual operating budgets and forecasts
- Oversee Receivership of distressed properties, working with Fannie Mae, Trimont Real Estate Advisors, Ocwen and other bank owned properties.
Property Manager
Steven D. Bell & Company
Greensboro, NC
09.2007 - 01.2009
- Effectively managed daily operations of a 290 unit community, including improving resident relations, staffing, and property maintenance
- Increased Occupancy from 88% to 93%within the first 90 days
- Increased Revenue Growth over 2.6% within 6 months
- Reduced Delinquency from 3% to Zero within the first 90 days
- Stabilized Community with proper Lease Expiration Management
- Increased Resident Retention from 45% to 70% within the first 90 days
- Implemented strict expenditure guidelines to stop unnecessary spending in order to decrease property expenses and in return, increase the gross operating income
- Developed and implemented an effective marketing plan to increase occupancy, updated internet and print ads daily and supervised and planned all community functions
- Developed annual operating budget for the community
- Worked closely with the Maintenance Supervisor to improve product quality, resident satisfaction, and curb appeal.
Property Manager
IR Management LLC
Birmingham, AL
09.2005 - 09.2007
- Effectively overseen the daily operations of a 334 conventional and 468 unit affordable housing community
- The 468 unit community was bonded and accepted section 8
- Hired and trained all positions held on the property within my first 30 days
- Implemented new office procedures that would improve resident retention, resident satisfaction and overall performance of the property
- Increased Occupancy from 81% to 95% within first 45 days
- Decreased delinquency rate from 10% to 1.5 % within 3 months
- Discrepancy free for 2 years with bond compliance and adherence to LURA
- Increased Revenue Growth by 25% within 6 months
- Initiated lease expiration management, and individual unit pricing in order to generate stability and income for the property
- Work closely with the Maintenance Supervisor to improve product quality, resident satisfaction, and curb appeal
- Directed all Marketing efforts for the property and community functions
- Worked closely with Area Manager to maintain a well-organized property and developed operational budgets
- Monitored all expenditures to stay within budget.
Property Manager
Mid-America Apartment Communities
Memphis, TN
03.2001 - 09.2005
- Effectively managed daily operations of a 240 and a 316 unit community, including resident relations, staffing and property maintenance
- Increased Occupancy from 76% to 95% within the first 3 months
- Increased revenue growth by 10%
- Worked with vendors to stay within a strict budget while maintaining and implementing much needed property improvements
- Implemented all outreach marketing, updated internet and print ads, and supervised and planned all community functions
- Monitored all expenditures to stay within budget
- Developed annual operating budget
- Completed all weekly, monthly, and quarterly reporting for the communities
- Handled all accounts payable and receivables for the property.
Education
High School Diploma -
Riverdale High School
Riverdale, GA05.1983
Skills
- One Site, Yardi, Rent Cafe, Entrata, Rent Manager and MRI Experienced in Microsoft Word, Excel and Power Point Earned CAM designation in 2005 Knowledge of FDIC, Bond, Public Housing and Housing Choice Program Tax Credit Certification earned in 2012 Terraces at Fieldstone won Rockdale County’s Chamber of Commerce beautification award under my supervision
- Tenant and Owner Liaising
- Repair Planning
- Budget Preparation
- Deposits Management
- Financial Reporting
- Operations Management
- Property Service Contract Administration
- Rent Pricing Optimization
- Employee Motivation and Guidance
- Customer Relations
- Creative and Adaptable
Timeline
Area Property Manager
Silverpoint Management
08.2021 - Current
Senior Property Manager
Archrock Group Management, LLC
12.2017 - 03.2021
Regional Manager
Trinity Property Consultants
08.2014 - 12.2017
Property Manager
CF Lane Company LLC
11.2013 - 08.2014
Regional Manager
Glass Ratner Management & Advisory LLC
02.2009 - 10.2013
Property Manager
Steven D. Bell & Company
09.2007 - 01.2009
Property Manager
IR Management LLC
09.2005 - 09.2007
Property Manager
Mid-America Apartment Communities
03.2001 - 09.2005
High School Diploma -
Riverdale High School