patricia cosby
Federal Way,WA
Summary
A passionate administrative professional looking to further secure a position in administration. With over 14 years of exceptional performance providing effective provision and adhering to the company mission’s etiquette giving administrative and secretary support. Proficient in various Microsoft applications, uses interpersonal communication effectively to the needs of fellow professionals and clients.
Overview
31
31
years of professional experience
Work History
EMPLOYMENT SPECIALIST-training
AARP
02.2020 - Current
- Assisted with build cases for authorization forward to assigned Director for approval
- Attended frequent office meetings
- Establish in-take files of client’s personal data
- Compiled information in database for existing and new clients
- Responsible for follow ups on six months review to assigned Director for approval
- Handled incoming and outgoing calls from clients
SWITCHBOARD OPERATOR
Veteran Affairs Healthcare System
06.2003 - 05.2005
- Responsible for daily management of Veteran Administration for Veteran centers
- Supervise seven employees at any given time
- Monitored and regulated flow of inbound and outbound calls and schedules
- Responsible for inquires of VA Medical centers
- Provide assistance to military families regarding rent, insurance, dependent vouchers of need
- Analyzed all incoming mail and sent out interim reply letters to various departments
- Created and maintained effective communication conduits between multiple locations; departments, managers, and supervisors
- Maintained client databases of 2000 active case files
- Created promotional pieces; surveys, calendars and other sale related tools
- Assisted with setting up applications to help families gets started with services
- Assisted veterans with workforce
- Responsible for identifying service men and service women who needed assistance
- Used services to assist other units for best services available for Veterans
ADMINISTRATIVE RELEASE OF INFORMATION CLERK
Veteran Affairs
04.1994 - 05.2003
- Acted as Department Liaison between managers, temporary staff, interfacing departments and customers
- Routinely trained supervised staff
- Assisted staff in resolving technical; administrative, or personnel issues
- Maintained files, prepared; edited and proofread letters, and memos
- Upload data to program databases
- Routinely log in data from supervisors and send letters of receipts
- Maintained calendars of employees; doctors, and departments simultaneously
- Compiled statistical data for assisting with other departments in maintaining their data
Education
CERTIFICATION IN BUSINESS MANAGEMENT -
MANSFIELD BUSINESS COLLEGE
05.2003
STUDIED -
FONNTBONNE UNIVERSITY
09.1986
Skills
- Strong administrative ability
- Exceptional team member
- Independent work
- Quick adaptation
- Punctual
Awards
- Special service acts award
- 2003
- 2005
- VETERANS AFFAIRS, In appreciation of achieving the highest level of service for federal government in assisting service to women/men.
- ACCOMMODATION AWARD
- 1990
- 1991
- D.O.D, Received for special services of maintaining and supplying the forwarding Company Bases.
Timeline
EMPLOYMENT SPECIALIST-training
AARP
02.2020 - Current
SWITCHBOARD OPERATOR
Veteran Affairs Healthcare System
06.2003 - 05.2005
ADMINISTRATIVE RELEASE OF INFORMATION CLERK
Veteran Affairs
04.1994 - 05.2003
STUDIED -
FONNTBONNE UNIVERSITY
CERTIFICATION IN BUSINESS MANAGEMENT -
MANSFIELD BUSINESS COLLEGE
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