Patricia Creedon
PHILADELPHIA,PA
Summary
Administrative professional with extensive experience in operations management and customer experience enhancement. Proficient in database management and document organization, driving improvements to support organizational objectives. Proven track record of optimizing processes and increasing efficiency.
Overview
14
14
years of professional experience
Work History
Adminstrative Assistant
Bayada Home Health Care
Pennsauken, New Jersey
02.2021 - Current
- Processed customer invoices to ensure timely payments and maintain cash flow.
- Entered and submitted invoices through LTC website portals, fax, and mail to facilitate accurate billing.
- Supported in-house and virtual collectors by addressing customer inquiries and facilitating LTC requests.
Bar Manger
Coolies
Philadelphia, Pennsylvania
01.2012 - 03.2024
- Managed daily bar operations, ensuring smooth workflow during peak hours.
- Organized staff schedules to optimize coverage and improve service quality.
- Trained new bartenders on drink preparation and customer service standards.
- Developed cocktail menus featuring seasonal ingredients and current trends.
- Maintained inventory levels, placing orders for bar supplies as necessary.
- Enforced health and safety regulations to create a safe drinking environment.
- Resolved customer complaints promptly, enhancing positive guest experiences.
- Implemented disciplinary procedures for bar staff, ensuring consistent performance standards.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06-1980
Skills
- Document organization and control
- Invoice processing and database management
- Excel spreadsheet management
- Attendance tracking
- Customer inquiries and support
- Customer relationship management
- Recruiting and scheduling coordination
- Health insurance processing
- Multi-line phone operation
- Typing proficiency and paperwork drafting
- Inventory systems management
- Professional communication skills
Timeline
Adminstrative Assistant
Bayada Home Health Care
02.2021 - Current
Bar Manger
Coolies
01.2012 - 03.2024
High School Diploma -
Abraham Lincoln High School