Patricia Cruz
Fort Worth,TX
Summary
Experienced encouraging manager, detailed problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
25
25
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
09.2015 - 01.2024
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies across departments.
- Reduced employee turnover by mentoring and fostering a positive work environment providing encouragement for professional growth.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all departments.
- Continous focus during busy times and effectively delegated tasks to employees in order to keep business running smoothly while ascertaining store safety and cleanliness.
- Kept close eye on department employees and customers to assess theft risks to maintain/exceed loss prevention goals.
Instructional Assistant
EMS-ISD
04.1999 - 06.2021
- Enhanced student progress by creating and implementing individualized education plans and adapting instructional strategies to meet diverse needs.
- Supported students with behavioral challenges through modification of strategies with reinforcement of classroom expectations and positive feedback across various settings.
- Collaborated with multidisciplinary teams, including speech therapists, occupational therapists, and school psychologists, to ensure holistic support for each student.
- Contributed to creation of sensory-rich environments designed to reduce over stimulation while promoting self-regulation skills among students with sensory processing challenges.
Education
Computer Program Certification - Computer Programming
Grumman Data Systems Institute
Woodbury, NYHigh School Diploma -
Central Islip Senior High School
Central Islip, NYSkills
- Team Management
- Task delegation to ensure operational efficiency
- Employee Performance Management
- Leadership that ensured engagement fostering continued improvement
- Risk Assessment
- Customer Service
Timeline
Area Supervisor
Ross Dress For Less
09.2015 - 01.2024
Instructional Assistant
EMS-ISD
04.1999 - 06.2021
Computer Program Certification - Computer Programming
Grumman Data Systems Institute
High School Diploma -
Central Islip Senior High School
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