Patricia Cunningham

• Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
• Boosted sales revenue through effective upselling and cross-selling techniques.

• Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
• Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Reservations, ticketing changes, call center.

Assisted passengers with claims for lost luggage.