Patricia Davis
Memphis,TN
Summary
Results-driven hospitality professional with extensive experience in operational management and team leadership. Known for exceptional communication skills and attention to detail, consistently delivering outstanding customer service and training staff to exceed expectations. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. And willing to learn more.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Hyatt Primacy Parkway
MEMPHIS, TN
01.2026 - Current
- Supervised front desk operations and ensured smooth guest check-in processes.
- Trained and mentored front desk staff on customer service protocols.
- Managed guest inquiries and resolved complaints promptly and professionally.
- Coordinated room assignments and maintained inventory of available accommodations.
- Implemented hotel policies to enhance guest experience and service quality.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
Assistant Manager
LaQuinta Inn
MEMPHIS, TN
11.2025 - 01.2026
- Assisted in managing daily hotel operations and guest services.
- Monitored front desk activities to ensure smooth check-in and check-out processes.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
General Manager
Candlewood Suites
Olive Branch, Mississippi
11.2019 - 05.2024
- Managed daily hotel operations to ensure guest satisfaction and smooth service.
- Led and trained staff on customer service standards and operational procedures.
- Oversaw financial budgets, ensuring efficient resource allocation and expense management.
- Coordinated maintenance schedules to uphold facility standards and guest comfort.
- Implemented safety protocols to maintain a secure environment for guests and staff.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
Education
M.D. - Medical Informatics/Medical Assistant
Vatterott College
TN05-2015
MBA - Business Administration And Management
American InterContinental University
Schaumburg, ILSkills
- Budget management
- Staff training
- Customer service
- Inventory control
- Safety protocol implementation
- Operational planning
- Guest relations management
- Performance monitoring
- Team leadership
- Vendor relationships
- Supervision and training
- Vendor partnerships
Timeline
Front Desk Supervisor
Hyatt Primacy Parkway
01.2026 - Current
Assistant Manager
LaQuinta Inn
11.2025 - 01.2026
General Manager
Candlewood Suites
11.2019 - 05.2024
M.D. - Medical Informatics/Medical Assistant
Vatterott College
MBA - Business Administration And Management
American InterContinental University