PATRICIA RODRIGUEZ
Bermuda Dunes,CA
Summary
Customer/ patient focused professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution. Known for remaining poised and calm in busy environments.
Overview
16
16
years of professional experience
Work History
Lead Front Desk Representative
Cosmetic Surgery Institute
02.2017 - Current
- Acted as the first voice and smile patients encountered, fostering a welcoming atmosphere.
- Welcomed patients upon arrival at the office. and visitors with professionalism and warmth.
- Scheduled appointments and provided information and customer service in English and Spanish, enhancing patient satisfaction.
- Handled patient inquiries and provided information on services offered.
- Resolved patient concerns promptly, improving overall service experience.
- Maintained office appearance and ensured cleanliness at all times.
- Assisted in managing inventory of office supplies and materials.
Paraprofessional Behavior
Palm Springs Unified School District
Palm Springs, California
01.2025 - 06.2026
- Implemented targeted behavioral interventions that enhanced student engagement and participation.
- Applied positive reinforcement to redirect negative behaviors.
- Supported students with diverse learning needs during lessons and assessments.
- Monitored student progress, delivering actionable feedback to educators to inform instructional adjustments.
- Assisted teachers in managing classroom dynamics and facilitating instructional activities to support diverse learning needs.
- Participated in professional development workshops to improve support strategies.
Volunteer
Coachella Valley Sexual Assault Services
01.2017 - 01.2019
- Trained as a volunteer, attended monthly meetings, dedicated 24 hours per month to crisis hotline, and accompanied individuals during criminal exams to provide support and connect them to office services.
- Facilitated support groups for survivors, fostering a safe environment.
- Facilitated support groups for survivors, fostering a safe environment.
- Facilitated support groups for survivors, creating a safe environment for sharing and healing.
- Developed educational materials on sexual assault awareness to inform and empower community members.
Parent Partner
Riverside County Mental Health
01.2011 - 01.2014
- Collaborated with clinical therapists to support students, parents, and school staff through tailored services.
- Facilitated evidence-based anger management groups and parenting classes, enhancing communication and community outreach.
- Coordinated discussions between families and mental health professionals to ensure clarity and understanding. between families and mental health professionals.
- Assisted parents in navigating mental health services to access necessary resources. to parents navigating mental health services.
- Coordinated workshops educating families on mental health resources, fostering informed engagement with available services.
Education
BRANDMAN UNIVERSITY
Irvine, CaCOLLEGE OF THE DESERT
Palm Desert, CaSkills
- Appointment scheduling
- Customer service
- Front office support
- Bilingual communication
- Inventory management
- Organizational skills
- Multi-line phone systems
Languages
- English
- Spanish
Timeline
Paraprofessional Behavior
Palm Springs Unified School District
01.2025 - 06.2026
Lead Front Desk Representative
Cosmetic Surgery Institute
02.2017 - Current
Volunteer
Coachella Valley Sexual Assault Services
01.2017 - 01.2019
Parent Partner
Riverside County Mental Health
01.2011 - 01.2014
BRANDMAN UNIVERSITY
COLLEGE OF THE DESERT