Drake Sjoberg
Eau Claire,WI
Summary
Driven Lead Front Desk Agent looking to advance my career and relocate outside of the midwest. Poised and professional with total commitment to guest satisfaction. Passionate about hospitality and the luxury hotel industry. Highly skilled in managing reservations, OnQ, mitigating dissatisfaction, and increasing guest loyalty through targeted service. Friendly and decisive approach to resolving challenges.
Overview
4
4
years of professional experience
Work History
Lead Front Desk Representative
The Lismore A DoubleTree By Hilton
Eau Claire, WI
12.2021 - Current
- Established relationships with top 100 guests accommodating special requests
- Alphabetizing monthly tax exempt transaction receipts with certificates and file into Microsoft Excel $30-80k average
- Monitor upsells through Gener8 and Nor1
- Manage gift shop inventory
- Monitor Hilton Honors enrollments and encouraged team members to drive more enrollments
- Bring DoubleTree Newsletters to life on property
- Cover night audit shifts as needed running audit
- Resolve guest assistance claims with proper compensation
- Memorized LNRs, rate codes, tax exempt numbers
- Learned and adapted quickly to new technology and software applications
Front Desk Representative
The Lismore A DoubleTree By Hilton
Eau Claire, WI
05.2019 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Relayed sales leads to proper sales manager
- Created group reservations 10 rooms and under
- Answered multi-line phone system and greeted callers enthusiastically.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Memorized all room numbers to room type, location in building, view and accomodations.
Education
Associate of Applied Science - Marketing
Chippewa Valley Technical College
Eau Claire, WI05.2021
Skills
- Front Desk Management
- Problem-Solving Skills
- Social Perceptiveness
- Four years OnQ experience
- Guest Registration
- Safety and Security Procedures
- Posting Charges to group masters
- Room Assignments & Inventory Balancing
References
Cassandra Heintz
General Manager
The Lismore A DoubleTree by Hilton
718-835-8888 Ext. 5011
Rosy Haughian
Director of Sales
The Lismore A DoubleTree by Hilton
715-835-8888 Ext. 5005
Patrick Wilhelm
Front Office Manager
The Lismore A DoubleTree by Hilton
715-835-8888 Ext. 5032
Timeline
Lead Front Desk Representative
The Lismore A DoubleTree By Hilton
12.2021 - Current
Front Desk Representative
The Lismore A DoubleTree By Hilton
05.2019 - 12.2021
Associate of Applied Science - Marketing
Chippewa Valley Technical College