Patricia De La Torre
Bellflower,CA
Summary
Proven Shift Supervisor with a track record of enhancing customer satisfaction and business growth at Ramonas Burritos through innovative process improvements and effective staff management. Skilled in employee training and workplace safety, adept at streamlining operations and resolving customer issues, ensuring operational excellence and team development.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Ramonas Burritos
07.2021 - Current
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Developed and implemented new processes and procedures to streamline operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw loading and unloading of packages in warehouse.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Completed cash and credit card transactions accurately using POS software.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Shift Supervisor
KFC Taco Bell
06.2016 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Staff Motivation
- Staff Development
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Shift Supervisor
Ramonas Burritos
07.2021 - Current
Shift Supervisor
KFC Taco Bell
06.2016 - 03.2021
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