PATRICIA DIAZ
houston
Summary
Efficient administrative team member skilled at boosting team productivity and performance. Meet business demands with exceptional clerical support and organizational abilities. Process payments, organize documents and maintain files to keep group on task. Diligent housekeeping professional diligent in keeping personal spaces clean and organized. Handles continuous workloads by effectively managing time and schedules. Replenishes supplies, washes laundry, and fully cleans floors, windows, and other surfaces to maximize client satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Manager
Gotcha Pest Control
Houston
03.2022 - 04.2025
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assisted in preparing bids for contracts related to pest control services.
- Responded quickly and efficiently to customer inquiries about pest problems.
- Performed periodic quality assurance checks on completed jobs.
- Reported any issues or complaints related to pest control services to management at once.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
Office Assistant
Paul Davis Of Galleria
Houston
01.2019 - 12.2019
- Helped project managers coordinate resources and paperwork necessary to complete assignments.
- Managed high volume of data input with near-perfect accuracy.
- Managed multi-line telephone system to answer questions, route calls, and take messages.
- Greeted visitors at front desk, answered questions, and directed guests to specific office personnel.
- Prepared professional business correspondence, including letters, invoices, and basic contract language.
Housekeeper
Self-Employed
Houston
02.2018 - 12.2018
- Trained housekeeping personnel in safety operations for equipment and cleaning supplies.
- Achieved deadline demands by preparing team schedules and delegating assignments.
- Maintained formidable team performance by orienting staff to department rules, policies, and procedures.
- Minimized infection and cross-contamination risks with proper sanitizing techniques.
- Removed soiled sheets and towels to replace with fresh items.
- Kept bathrooms clean with regular wipe downs, trash collection, and supply restocking.
Admin Assistant
Motors Express
Houston
07.2014 - 08.2016
- Distributed invoices, updated accounts, and entered latest information into customer relationship management system.
- Stored office supplies and kept meticulous inventory.
- Stayed on top of tracking procedures by updating databases and spreadsheets.
- Handled communications between staff and customers.
Education
High School Diploma -
Spring Woods High School
Houston, TX06-2016
Skills
- Presentation development
- Call handling
- Contract preparation
- Effective communication
- Customer communication
- Invoice processing
- Data entry
- Employee training
- Customer service
Timeline
Operations Manager
Gotcha Pest Control
03.2022 - 04.2025
Office Assistant
Paul Davis Of Galleria
01.2019 - 12.2019
Housekeeper
Self-Employed
02.2018 - 12.2018
Admin Assistant
Motors Express
07.2014 - 08.2016
High School Diploma -
Spring Woods High School