Patricia Dismuke
Chattanooga,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Early Head Start Teacher
City Of Chattanooga
08.2018 - 01.2024
- Maintained safe and nurturing classroom environment for diversified group of children.
- Implemented developmentally appropriate activities and supported children in development of interpersonal skills.
- Enhanced parent-teacher communication through regular updates on student progress and collaborative problem-solving approaches
Early Childhood Educator
Volunteer Community Preschool
08.2017 - 08.2018
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Boosted children's social skills development through group projects and collaborative games.
Receptionist
Olsten Staffing Services
07.2016 - 08.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Operated six-line telephone switchboard and various office machines.
Customer Service Representative
T-Mobile USA
07.2010 - 07.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered average of 60 calls per day in call center environment. Accurately explained bills in detail, remaining airtime, and performed some basic scripted trouble shooting techniques.
Education
Bachelor of Science - Early Childhood Education
East Tennessee State University
Johnson City, TN05.2024
Associate of Science - Early Childhood Education
Chattanooga State Community College
Chattanooga, TN12.2015
Skills
- Child Development Expertise
- Curriculum Planning
- Parent-Teacher Communication
- Active listening; Attention to detail
- Empathy & Adaptability
- Problem solving skills
Timeline
Early Head Start Teacher
City Of Chattanooga
08.2018 - 01.2024
Early Childhood Educator
Volunteer Community Preschool
08.2017 - 08.2018
Receptionist
Olsten Staffing Services
07.2016 - 08.2017
Customer Service Representative
T-Mobile USA
07.2010 - 07.2016
Bachelor of Science - Early Childhood Education
East Tennessee State University
Associate of Science - Early Childhood Education
Chattanooga State Community College
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