Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Dismuke

Chattanooga,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Early Head Start Teacher

City Of Chattanooga
Chattanooga, TN
08.2018 - 01.2024
  • Maintained safe and nurturing classroom environment for diversified group of children.
  • Implemented developmentally appropriate activities and supported children in development of interpersonal skills.
  • Enhanced parent-teacher communication through regular updates on student progress and collaborative problem-solving approaches

Early Childhood Educator

Volunteer Community Preschool
Chattanooga, TN
08.2017 - 08.2018
  • Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
  • Boosted children's social skills development through group projects and collaborative games.

Receptionist

Olsten Staffing Services
Chattanooga, TN
07.2016 - 08.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Operated six-line telephone switchboard and various office machines.

Customer Service Representative

T-Mobile USA
Chattanooga, TN
07.2010 - 07.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Answered average of 60 calls per day in call center environment. Accurately explained bills in detail, remaining airtime, and performed some basic scripted trouble shooting techniques.

Education

Bachelor of Science - Early Childhood Education

East Tennessee State University
Johnson City, TN
05.2024

Associate of Science - Early Childhood Education

Chattanooga State Community College
Chattanooga, TN
12.2015

Skills

  • Child Development Expertise
  • Curriculum Planning
  • Parent-Teacher Communication
  • Active listening; Attention to detail
  • Empathy & Adaptability
  • Problem solving skills

Timeline

Early Head Start Teacher

City Of Chattanooga
08.2018 - 01.2024

Early Childhood Educator

Volunteer Community Preschool
08.2017 - 08.2018

Receptionist

Olsten Staffing Services
07.2016 - 08.2017

Customer Service Representative

T-Mobile USA
07.2010 - 07.2016

Bachelor of Science - Early Childhood Education

East Tennessee State University

Associate of Science - Early Childhood Education

Chattanooga State Community College
Patricia Dismuke