PATRICIA FAIRCHILD
Port Huron,United States Minor Outlying Islands
Summary
Attentive Dining Server known for high productivity and efficient task completion. Possess specialized skills in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
6
6
years of professional experience
Work History
Formal Dining Server
Port Huron Golf Club
Ft Gratiot , MI
08.2024 - Current
- Greeted guests with friendliness and professionalism.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders for food and beverages, accurately inputting the information into the restaurant's computer system.
- Formal dining service, wine service and banquet event service.
- Break down and set up dining room for parties and events.
Server
Red Lobster
Fort Gratiot, MI
02.2022 - 05.2024
- Efficiently manage customer orders and payments, boosting table turnover and customer satisfaction
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc
- Respond to additional patron requirements by inquiring of needs; observing dining process
- Reach sales goals and standards as required by corporate/management for promotions and/or daily/weekly sales goals
- Provided team-oriented service, assisting coworkers to improve overall efficiency and customer experience
- Skilled with POS systems, time management, customer sales and satisfaction as well as winning recent sales contest earning title as 'super sonic server'
Grocery Clerk/Cashier
Kroger
Westland, MI
08.2019 - 03.2021
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Keep dairy department stocked, fresh, and clean
- Updated required training on Customer Service, Work Safety, OSHA, attended store group meetings as required, etc
Education
Associate - Liberal Arts
Schoolcraft College
Livonia, MI, United States Minor Outlying Islands12.2003
Skills
- Time management
- Teamwork
- Problem solving
- Communication
- Adaptability
- Sales
- POS Systems
- Patience and empathy
- Salesmanship
- Wine pairing
- Table setup
Timeline
Formal Dining Server
Port Huron Golf Club
08.2024 - Current
Server
Red Lobster
02.2022 - 05.2024
Grocery Clerk/Cashier
Kroger
08.2019 - 03.2021
Associate - Liberal Arts
Schoolcraft College