Dedicated Medical Assistant with proven expertise in patient care and clinic management at Advocate Aurora Health Care. Excelled in HIPAA compliance and fostering patient relationships, significantly enhancing clinic's quality focus. Skilled in EMR/EHR and compassionate caregiving, adept at improving patient experiences and streamlining care coordination. Oriented new staff, contributing to a robust team dynamic and maintaining high Quality Improvement scores.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Advocate Aurora Health Care
12.2012 - Current
Organized all examination areas and tools.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Established strong patient relationships, enhancing clinics focus on quality care.
Supported physicians during minor surgical procedures by maintaining a sterile environment.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Gathered and recorded medical history during patient intake.
Monitored and documented key medical metrics such as weight and blood pressure readings.
Prepared lab specimens for diagnostic evaluation.
Oriented and trained new staff on proper procedures and policies.
Maintained the Quality Improvement scores by following a spread sheet which collated patient information consisting of recommended Health Maintenance / Screenings due.
Education
Performance Competency - MA / Multiple Levels - Title: LPN / Medical Assistant
ProHealth-Occupational
Waukesha, WI
2007
GED - General Studies
Iroquois High School
Louisville, KY
06.1986
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
EMR / EHR
Direct patient care
Clinical documentation
Data entry
CPR
Immunization administration
Specimens collection and processing
Patient assessments
Compassionate caregiver
Appointment setting
Follow up on Referrals
Manage Medical Records request
Timeline
Medical Assistant
Advocate Aurora Health Care
12.2012 - Current
Performance Competency - MA / Multiple Levels - Title: LPN / Medical Assistant
ProHealth-Occupational
GED - General Studies
Iroquois High School
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