Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Fuller

Patricia Fuller

Test Analyst
Honaker,VA

Summary

Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

13
13
years of professional experience

Work History

Business Analyst

CGI
01.2007 - 01.2015
  • Worked on the AT project as a Test Analyst
  • Working up to 12 different projects at the same time in different stages of the Software Testing Life Cycle (STLC) (Requirements Review, User Acceptance Testing (UAT), Country Readiness Testing (CRT) as well as Production Testing (ORT))
  • Worked with Developers and Process Engineers on requirements review in addition to assisting on defect calls
  • Starting in the Account Setup in the customer ordering process achieved SME level responsibilities
  • Acquired even more responsibilities when taking over the Sales processes testing again achieving SME
  • On top of achieving SME in two parts of Customer setup process
  • Took on the responsibility of training co-workers in process in addition to creating Desk level procedure documents (DLPs).

Customer Care Representative

Cingular Wireless
01.2003 - 01.2007
  • Responsible for inbound customer service calls
  • Resolving customers’ needs
  • Provided quality service and support in a variety of areas including, but not limited to: billing, equipment, roaming, features, cellular coverage and system troubleshooting
  • Using variety of technical information systems to gather and input customer information for continuous improvement
  • Technical Environment: Windows 2000, MS Office 2003, Proprietary Billing Systems

Adjunct Instructor

Southwest VA Community College
01.2005 - 01.2005
  • Develop and Implement classroom instruction in introduction to Microsoft Excel 2007
  • Technical Environment: Microsoft Office 2003/2007

Computer Consultant & Trainer

Pittston Minerals
01.2002 - 01.2003
  • Conducting user training and providing support
  • Effectively training all levels of employees associated with this position
  • Analyzing and resolving end-user PC hardware, network, operation systems and software issues
  • Researching current upgrades for operating systems and applications
  • Building and configuring desktop and laptop PCs for new employees
  • Providing inventory control for computers, servers, workstations and peripherals
  • Maintaining server
  • Proactively researching and recommending system modifications to reduce end-user problems

Education

Master’s in Education in Instructional Technology -

American Intercontinental University Online
Hoffman Estates, IL
01.2004

Bachelors of Science in Occupational/Technical Studies/Minor in Business Management -

Old Dominion University
Norfolk, VA
01.2002

Associate of Applied Science in Computer Information Systems/Minor in Business -

Southwest Virginia Community College
Richlands, VA
01.1998

Skills

Subject-Matter Expert (SME)
Customer Needs Assessment
Business Planning
KPI Tracking
Business Process Improvement
Data Analysis Technical Writing
User Acceptance Testing
Test Case Scenarios
Critical Thinking
Software Testing Life Cycle (STLC)
Requirements Analysis

Timeline

Business Analyst

CGI
01.2007 - 01.2015

Adjunct Instructor

Southwest VA Community College
01.2005 - 01.2005

Customer Care Representative

Cingular Wireless
01.2003 - 01.2007

Computer Consultant & Trainer

Pittston Minerals
01.2002 - 01.2003

Master’s in Education in Instructional Technology -

American Intercontinental University Online

Bachelors of Science in Occupational/Technical Studies/Minor in Business Management -

Old Dominion University

Associate of Applied Science in Computer Information Systems/Minor in Business -

Southwest Virginia Community College

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Patricia FullerTest Analyst