Patricia Garcia
Tucson,AZ
Summary
Compassionate Social Worker adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient/member needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
Banner University Family Care
Tucson, AZ
10.2017 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management and social work.
ALTCS Case Manager
United Healthcare
Tucson, AZ
01.2017 - 09.2017
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted home visits with members maintaining compliance with AHCCCS deliverables.
- Provided crisis intervention support for clients in emergency situations.
Social Worker / Case Manager
Tucson Medical Center
Tucson, AZ
01.2013 - 01.2017
- Enhanced patient satisfaction by providing timely psychosocial assessments and interventions for diverse populations.
- Reduced hospital readmissions by developing comprehensive discharge plans tailored to individual needs.
- Collaborated with interdisciplinary teams for improved patient care and outcomes.
- Safeguarded patient rights, maintaining strict confidentiality in accordance with HIPAA regulations.
- Advocated for patients to secure necessary resources and services during hospitalization and post discharge.
- Provided crisis intervention, effectively deescalating tense situations to ensure safety for all parties involved.
- Educated patients and families on available community resources, promoting self-sufficiency and autonomy.
- Established strong rapport with patients and families through empathy, active listening, and clear communication skills.
Education
Masters of Social Work (MSW) -
Arizona State University
08.2007
Bachelors of Social Work (BSW) -
Arizona State University
07.2003
Skills
- Client Education
- Case Management
- Interdisciplinary Collaboration
- Regulatory Compliance
- Discharge Planning
- Records Management
- Data Entry and Analysis
References
Tanya Gonzales Karla Bennington, Case Management Manager,
Personal Reference Banner University Family Care
520-283-6886 520-390-4419
Languages
English
Professional
Spanish
Professional
Timeline
Case Manager
Banner University Family Care
10.2017 - Current
ALTCS Case Manager
United Healthcare
01.2017 - 09.2017
Social Worker / Case Manager
Tucson Medical Center
01.2013 - 01.2017
Masters of Social Work (MSW) -
Arizona State University
Bachelors of Social Work (BSW) -
Arizona State University
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