Patricia Gesslein
Brooklyn,NY
Summary
Dedicated Medical Secretary with proven expertise in patient scheduling and electronic health records management, honed at Wagdy Girgis PCP. Excelled in maintaining confidentiality per HIPAA standards, enhancing patient trust. Skilled in professional telephone etiquette, significantly improving communication efficiency. Demonstrated ability to streamline administrative processes, ensuring accurate patient information and timely insurance verification.
Overview
16
16
years of professional experience
Work History
Medical Secretary
Wagdy Girgis PCP
09.2008 - 07.2024
- Supported office staff and operational requirements with administrative tasks.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Midwood High School
Brooklyn, NY06-1975
Skills
- Patient check-in
- Electronic health records
- Insurance verification
- HIPAA
- Payment collection
- Professional telephone etiquette
- Patient scheduling
- EMR updating
Timeline
Medical Secretary
Wagdy Girgis PCP
09.2008 - 07.2024
High School Diploma -
Midwood High School
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