Patricia Giallongo
Wakefield
Summary
Motivated, detail-oriented individual with extensive experience in Customer Service. Excellent telephone management skills with strong foundation in data entry and research. Can work successfully as an individual or as a part of a team environment. Strong interpersonal communication skills. Knowledge of software IMAX, Folio, Microsoft 2000, Word, Excel, MS Access. Broad knowledge of THP Core software including Imax, Folio, and TAHPmaster
Overview
28
28
years of professional experience
Work History
Accounts Receivable Analyst
Unifirst UNIFORMS
Wilmington
01.2023 - Current
- Managed customer invoicing processes and ensured timely billing cycles.
- Facilitated account reconciliations to maintain accurate financial records.
- Analyzed payment discrepancies and resolved issues with clients promptly.
BIilling
Action Ambulance Service Inc.
Wilmington
05.2022 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Billing Specialist
Connect America
Woburn
06.2017 - 01.2022
- Resolved billing inquiries and discrepancies, enhancing accuracy of customer accounts.
- Managed invoicing procedures, ensuring prompt statement distribution for timely payments.
- Streamlined billing operations through collaboration with cross-functional teams, improving overall process efficiency.
Collections
Aramark Refreshment Services
Wilmington
03.2015 - 06.2017
- Called companies regarding past due invoices to facilitate timely payments
- Sent invoices to clients to ensure accurate billing and prompt payment
- Applying money to invoices
- Created aging report to track overdue accounts
- Scanned customer payments for processing
- Sending out dunning letters
Accounts Receivable Specialist
Calloway Labs
Woburn
01.2011 - 01.2015
- Processed and printed insurance claims for timely submission.
- Contacted insurance companies to follow up on outstanding payments
- Conducted research and provided explanations of benefits to support claims processing
- Drafted and sent appeal letters to insurance companies for claim disputes.
Billing Referral Specialist
Coventry Health/Concentra Health
Burlington
01.2007 - 01.2011
- Organized referrals for case managers onto the U drive
- Assigned a case manager to handle incoming referrals from clients
- Processed bills in Travelers Timetrak System
Client Service Rep
Coventry (BUYOUT - Concentra Health)
Burlington
01.2005 - 01.2007
- Attached reports to Travelers Timetrak System for processing.
- Downloaded DM reports for analysis and review.
- Used Oracle software to identify and resolve duplicate billing issues
- Communicated via e-mail with Case Managers for missing reports
Patient Account Rep
Hallmark Health
Malden
01.2004 - 01.2005
- Coordinated with health insurance providers to verify payment statuses and notified patients of outstanding dues
- Called doctors' office to verify billing inquiries to check about payment and checked Meditech System
- Managed patient account inquiries and resolved billing issues promptly.
- Processed insurance claims and verified patient eligibility efficiently.
- Communicated with patients regarding account balances and payment options clearly.
Premium Billing Coordinator
Tufts Health Plan
Watertown
01.2000 - 01.2003
- Contacted members regarding payment dues, organized team list for Manager and Director oversight
- Contacted members for payment dues, maintained list of teams for Manager and Director
- Resolved member issues related to invoice adjustments, refunds, and cash transfers to enhance satisfaction
- Updated and organized database records regularly
- Researched member accounts to ensure accuracy and address complex issues for timely resolution
Customer Relations Coordinator
Tufts Health Plan
Watertown
01.1999 - 01.2000
- Managed incoming calls, assisted members with plan information, resolved concerns to enhance member satisfaction
- Resolved billing issues and reimbursements, prepared customer payment bills to ensure accurate account management
- Managed customer inquiries through phone and email communications.
- Coordinated with internal departments to resolve customer issues effectively.
- Developed training materials for new staff on customer service protocols.
Education
Some College (No Degree) - Business
Middlesex Community College
Burlington , MaSkills
- Invoice processing
- Invoice management
- Payment processing
- Account reconciliation
- Billing procedures
- Billing analysis
- Credit analysis
- Discrepancy resolution
Timeline
Accounts Receivable Analyst
Unifirst UNIFORMS
01.2023 - Current
BIilling
Action Ambulance Service Inc.
05.2022 - 01.2023
Billing Specialist
Connect America
06.2017 - 01.2022
Collections
Aramark Refreshment Services
03.2015 - 06.2017
Accounts Receivable Specialist
Calloway Labs
01.2011 - 01.2015
Billing Referral Specialist
Coventry Health/Concentra Health
01.2007 - 01.2011
Client Service Rep
Coventry (BUYOUT - Concentra Health)
01.2005 - 01.2007
Patient Account Rep
Hallmark Health
01.2004 - 01.2005
Premium Billing Coordinator
Tufts Health Plan
01.2000 - 01.2003
Customer Relations Coordinator
Tufts Health Plan
01.1999 - 01.2000
Some College (No Degree) - Business
Middlesex Community College