Patricia Glad

Davenport ,Florida

Summary

Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

years of professional experience

Work History

Server

Walt Disney World Company

Lake Buena Vista, Florida

03.2012 - Current

Provided exceptional guest service in fast-paced dining environments.
Maintained cleanliness and organization of dining areas throughout shifts.
Assisted guests with menu selections and dietary restrictions.
Provided excellent customer service to ensure satisfaction.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Handled money transactions accurately while following company procedures for handling cash payments.
Provided exceptional service to high volume of daily customers.
Took orders from customers accurately and in a timely manner.
Operated POS terminals to input orders, split bills, and calculate totals.
Assisted in training new servers.

Education

Master of Science - Legal Studies

Purdue Global University

West Lafayette, IN

07-2025

Bachelor of Science - History

Bellevue University

Bellevue, NE

03-2022

Skills

Customer service
Conflict resolution
Critical thinking

Data analysis
Team collaboration
Effective communication

Timeline