Patricia Glasper
Henderson
Summary
Dynamic professional with a solid track record in real estate and customer service, dedicated to guiding clients through complex transactions with integrity. Expertise in documentation and compliance ensures seamless processes while building trust and rapport with clients. Recognized for delivering high-quality service and maintaining operational excellence.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Notary Public
Notary Public Services
01.2011 - Current
- Executed notarizations for legal and real estate documents, facilitating secure transactions.
- Verified identities and ensured document accuracy, enhancing compliance with legal standards.
- Maintained comprehensive records per state regulations, supporting transparency and accountability.
Licensed Real Estate Agent/Referral Agent
Real Estate & Sales Services
01.1991 - Current
- Facilitated real estate transactions and referrals for buyers and sellers, ensuring smooth processes.
- Guided clients through sales process, delivering professional support to enhance their experience.
- Cultivated long-term client relationships based on trust and commitment to service excellence.
- Maintained compliance with licensing requirements and ethical standards.
Postal Service Professional
United States Postal Service (USPS)
01.1984 - Current
- Coordinated mail handling and documentation, ensuring compliance with federal procedures and regulations.
- Maintained accuracy, confidentiality, and efficiency in daily operations.
- Provided high-quality customer service, resolving inquiries and enhancing public satisfaction.
- Received recognition for dependability and professionalism in interactions with colleagues and clients.
Signature Cure Hotline
Election Department North Las Vegas
Las Vegas
04.2024 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed day-to-day duties with precision and speed, ensuring seamless operations.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service issues.
Customer Service Manager
Postal Service
Las Vegas
01.1973 - 04.2012
- Supervised and supported customer service operations.
- Resolved customer concerns efficiently and professionally.
- Trained and guided staff to maintain high service standards.
- Managed customer inquiries and resolved issues promptly.
- Oversaw team performance and provided coaching as needed.
- Trained new staff on customer service protocols and procedures.
- Developed training materials to enhance employee skills and knowledge.
- Maintained updated knowledge of postal services and policies for accurate information delivery.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
College Coursework -
Skills
- Customer Service
- Client Relations
- Real Estate Transactions
- Referrals
- Licensed Sales Counseling
- Notary Public Services
- Office Skills
- Computer Skills
- Documentation
- Record Management
- Communication
- Problem Solving
- Time Management
- Reliability
- Customer service
- Client relationship management
- Attention to detail
- Effective communication
- Teamwork
- Active listening
Certification
- Licensed Real Estate Agent
- Licensed Sales Counselor
- Notary Public
Timeline
Signature Cure Hotline
Election Department North Las Vegas
04.2024 - 06.2024
Notary Public
Notary Public Services
01.2011 - Current
Licensed Real Estate Agent/Referral Agent
Real Estate & Sales Services
01.1991 - Current
Postal Service Professional
United States Postal Service (USPS)
01.1984 - Current
Customer Service Manager
Postal Service
01.1973 - 04.2012