Patricia Gonzales
Albuquerque
Summary
I would love to find somewhere permanent something with a long term career.
Overview
22
22
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse
Albuquerque
12.2022 - Current
- At Amazon I work in ISS problem-solving it is an office setting and I open and close it day to day alone at times but also do have a great team, and we work really well together.
- I work retail tickets raised by vendor's and customers as well and I also work on fraud tickets and identity fraudulent activity.
- I store items at the warehouse as well.
- Previous to my job at Amazon I was a food server at Village INN for 17 years in that time I also cashiered, and I also cashiered at grass burger for one year.
- I am very good with the public I am a people person.
- I did work as a pharmacy tech in training before I injured my knees.
- I learn super fast, and I would love to find somewhere permanent something with a long term career.
Food Server and Cashier
Village Inn Pancake House
Albuquerque
10.2003 - 05.2021
- Trained new servers, sharing best practices and company standards.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Followed proper cash handling procedures when accepting payments from customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Ensured compliance with health and safety regulations in all dining and kitchen areas.
- Brewed coffee and distributed to guests.
- Completed final preparations of dishes and quickly delivered items to customers.
- Greeted guests promptly and provided menus while explaining daily specials.
- Brought food and beverages to the table in a timely manner.
- Served food and beverages to patrons and confirmed complete orders.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Responded to ad hoc cleaning duties at end of shift.
- Prepared checks, itemizing total meal costs and taxes.
- Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.
- Ensured that all restaurant safety guidelines were followed at all times.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked regularly with guests to ensure satisfaction with each food course and beverages.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Implemented upselling techniques to promote specials and premium dishes, increasing sales.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Collaborated with management to host special events and caterings, ensuring guest satisfaction.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
12 -
New Futures School
Albuquerque, NM05.2000
Skills
- Medical terminology
- POS
- Order picker
- Shipping & receiving
- RF scanner
- Warehouse distribution
- Packaging
- Serving
- Heavy equipment operation
- Food handling
- Customer service
- Restaurant experience
- Order fulfillment
- Retail sales
- Warehouse experience
- Pallet jack
- Analysis skills
- Cash register
- Cash handling
- Picking & packing
- Materials handling
- Warehouse operations
- Quality control
- Team collaboration
- Problem solving
- Time management
- Data entry
- Safety procedures
- Employee training
- Protective equipment use
- Container packing
- Pallet jack operation
- Receiving and processing shipments
- Materials sorting
- Interpersonal skills
- Physical stamina
- Self motivation
- Order processing
- Trash collection
- Assembly line work
- Team building
- Teamwork and collaboration
- Multitasking and organization
- Pallet jacking
- Basic mathematics
- Labeling and boxing
- Basic math
- Documentation skills
- Analytical thinking
- Picking and packing
Timeline
Warehouse Associate
Amazon Warehouse
12.2022 - Current
Food Server and Cashier
Village Inn Pancake House
10.2003 - 05.2021
12 -
New Futures School