PATRICIA GONZALEZ PEREZ
Miami,USA
Summary
Bilingual (English/Spanish) operations and customer service leader with 5+ years of experience managing teams, delivering exceptional guest experiences, and overseeing high-volume operations. Proven ability to lead staff, drive performance, resolve customer concerns, and maintain operational excellence in fast-paced environments. Strong background in team development, customer satisfaction, operational management, and employee coaching. Recognized for achieving business goals through effective leadership.
Overview
9
9
years of professional experience
Work History
Store Manager
AT&T
Miami, FL
03.2024 - Current
- Manage daily store operations, including cash handling, inventory control, and team supervision in a high-volume environment.
- Oversee high-volume transactions, including $1,500+ daily cash and up to $5,000+ in card transactions.
- Lead, train, and coach a team of 4 sales representatives to meet and exceed monthly sales goals.
- Analyze store performance metrics and implement strategies to increase revenue and customer satisfaction.
- Conduct one-on-one coaching sessions to improve team performance, increase sales results and address development areas.
- Resolve escalated customer issues efficiently, ensuring retention and satisfaction.
Sales Representative
AT&T
Miami, FL
04.2023 - 03.2024
- Delivered high-volume customer service and consistently exceeded sales targets as a top performer.
- Processed transactions accurately and efficiently, ensuring compliance with company policies.
- Trained and mentored new employees, improving team productivity and service quality.
- Identified customer needs and recommended tailored solutions, increasing revenue through upselling.
Food Runner
Pura Vida Miami
Doral
02.2023 - 04.2023
- Delivered food and beverages efficiently to ensure timely service and guest satisfaction.
- Monitored dining area for guest needs, providing exceptional customer service throughout each shift.
- Assisted in maintaining cleanliness and organization of dining areas to uphold health and safety standards.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
Electrician/General Technician
Whirlpool/Navistar, Inc.
Tulsa, OK
04.2020 - 05.2022
- Maintained high attention to detail and compliance with safety and operational standards.
- Worked efficiently under pressure to meet production deadlines and quality expectations.
Server
Cafe Ole Restaurant
Tulsa, OK
02.2017 - 04.2020
- Provided customer service in fast-paced environment.
- Managed transactions and ensured positive customer experiences.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery for guest satisfaction.
- Collaborated with kitchen staff to coordinate orders and streamline service during peak hours.
Education
High School Diploma -
Colegio Metropolitano
Puerto Ordaz, Venezuela07-2013
Skills
- Team Leadership & Coaching
- Staff Training & Development
- Guest Experience & Customer Satisfaction
- Conflict Resolution & Problem Solving
- Shift Management
- Inventory Control
- Cash Handling
- Multitasking and organization
- Communication & Relationship Building
- Verbal & Written Communication
- Attention to detail
Timeline
Store Manager
AT&T
03.2024 - Current
Sales Representative
AT&T
04.2023 - 03.2024
Food Runner
Pura Vida Miami
02.2023 - 04.2023
Electrician/General Technician
Whirlpool/Navistar, Inc.
04.2020 - 05.2022
Server
Cafe Ole Restaurant
02.2017 - 04.2020
High School Diploma -
Colegio Metropolitano