Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Hagen

Avondale

Summary

Dynamic hospitality professional with extensive experience at Microtel Inn & Suites, excelling in night audit procedures and guest relations. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in cash handling and staff training, fostering a high-performance team dedicated to quality service and compliance.

Overview

7
7
years of professional experience

Work History

Lead Night Auditor

Microtel Inn & Suites in Spartanburg, SC
08.2005 - 09.2006
  • Managed nightly financial reconciliations ensuring accuracy and compliance with company procedures.
  • Oversaw front desk operations, delivering exceptional customer service during overnight shifts.
  • Coordinated with housekeeping to ensure room readiness, maintaining high standards of cleanliness for guests.
  • Utilized property management system to generate reports, monitor occupancy rates, and analyze revenue trends.
  • Resolved guest inquiries and complaints effectively, fostering positive relationships and repeat business.
  • Conducted regular audits of cash handling practices, safeguarding company assets and minimizing losses.

Teller Supervisor

Central Carolina Bank
05.1999 - 10.2004
  • Supervised daily operations, ensuring compliance with bank policies and procedures.
  • Trained and mentored new tellers on customer service best practices.
  • Resolved customer inquiries and issues efficiently to enhance satisfaction levels.
  • Conducted performance evaluations, providing constructive feedback to team members.
  • Monitored teller transactions for accuracy, ensuring adherence to regulatory standards.
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Counted cash drawers and made bank deposits.
  • Examined tellers' reports of daily transactions for accuracy.
  • Promoted bank's products and services by consistently cross-selling to customers.

Education

Vocational Associates of Finance - Accounting And Finance

Schweinfurter Berufsschule
Schweinfurt, Germany
05-1977

Skills

  • Hotel operations
  • Night audit procedures
  • Front desk management
  • Guest relations
  • Cash handling and management
  • Customer engagement
  • Professionalism and ethics
  • Staff training and development
  • Cash handling expertise
  • Staff management
  • Quality control
  • Sales and Cross-selling
  • Banking product sales

Languages

German
Native or Bilingual

Timeline

Lead Night Auditor

Microtel Inn & Suites in Spartanburg, SC
08.2005 - 09.2006

Teller Supervisor

Central Carolina Bank
05.1999 - 10.2004

Vocational Associates of Finance - Accounting And Finance

Schweinfurter Berufsschule

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Patricia Hagen